Daija Barber Email & Phone Number

Performs a variety of routine and complex clerical, secretarial, and administrative work in keeping official records, providing administrative support to the Public Works Department. Responsibilities include assisting the public with enquiries and processing service requests and work orders; providing administrative support to a professional team; reviewing confidential information; analysis and interpretation of policies, procedures, fiscal information, and statistical data for reports to management.

Responded to questions regarding utility accounts, relocations, and changes. Generated and reviewed utility billing reports on a daily and monthly basis. Communicated and interacted with the public, other employees, supervisors, and individuals from other organizations effectively and respectfully. Performed computer data entry activities using routine and complex computer applications to process, manipulate and manage information.

Answer hotline calls. Greet and welcome new clients, assist with intake and orientation of program schedule and rules. Build trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations. Provide direct support, coaching and intervention to increase self-sufficiency and goal attainment. Help clients to prioritize actions and establish short – and long-term goals related to domestic violence issues. Improve client’s coping with routine life activities such as parenting, budgeting and job searching. Build knowledge of resources available to victims, either through private groups, publicly sponsored programs or community resources. Complete reports, paperwork and documentation accurately and on time.

Assisted in the supervision of the teller operations area by assigning work, scheduling breaks, answering questions, solving problems, and helping with complex transaction and sensitive member relations problems. Assisted in the training and cross-training of the teller staff. Provided consistent support to teller line by functioning as a full-time teller in order to minimize customer waiting time. Coordinated daily cash reconciliation at a high-volume location. Assisted in the development of teller product knowledge, coached tellers to make appropriate referrals in an effort to achieve referral goals, and consistently lead by example in the achievement of individual and branch referral goals. Maintained accountability of large amounts of cash flow, including ordering, receiving, verifying, and distributing cash, as the Vault Custodian. Maintained a well-developed working knowledge of the complete line of products and services offered, in an effort to best meet the needs of the customer/potential customer.

Provided care/supervision to children and youth during indoor/outdoor activities, on field trips, and special events. Demonstrated, instructed, lead, facilitated, and planned spontaneous program activities. Implemented program options for children and youth with special requirements.Arranged and served healthy food and beverages for youth based on optimal dietary guidelines and individual’s restrictions. Executed workload in accordance with policies and regulations. Performed other duties as required.

Associate Of Arts - Aa, Accounting

High School Diploma