Personal managed solutions for small businesses that are looking for IT Solutions but "just want it to work". I assist with all small business IT needs. Networking, servers, desktops, websites, and other technology solutions.

• Providing customer support to assist with installation and integration of company products into a wide array of environments and hardware configurations, taking ownership of issues and driving them to completion• Resolve any technical problem experienced by the customer that would otherwise inhibit the use or company products even if the faulting issue was not the result of a company product• Maintain technical aspects of WordPress blog and residing Ubuntu server• Assisting coworkers with the resolving desktop computer problems • Keeping proper technical procedures to ensure consistency with all systems• Insuring proper backups are kept and disaster recovery plans are in place

• All levels of PC Repair (Software, Hardware, and Circuitry)• Mobile Device Repair – Broken screens, hardware problems, etc.• PC Revival – Deep rooted malware removal, hard drive disaster recovery• Small network configuration and maintenance (Domain, Active Directory)• WordPress website design and maintenance• Website design – from concept to launch (HTML5, CSS3, JavaScript)• Web application development (PHP, MySQL)

• Designed, built, and maintained all content on the company website• Setup, operated, and maintained office network server and all user workstations• Maintained and repaired desktop computers and laptops for all issues software and hardware

• Troubleshot and repaired all types of A/V equipment, computers, software and hardware, networking equipment, etc.• Researched array of hardware and software problems and repaired them in the most cost effective manner possible, including down to the circuitry level

• Made support calls in person and over the phone to over 1700+ employees on campus via a Technical Support ticketing system• Assisted the users by troubleshooting a wide array of hardware and software related issues• Handled advanced projects specifically assigned to me because of my level of experience and reliability

• Troubleshot and repaired all types of A/V equipment, computers, software and hardware, networking equipment, etc.• Researched array of hardware and software problems and repaired them in the most cost effective manner possible, including down to the circuitry level

• Webeditor at CNN.com; Webmaster at CNNenEspanol.com, CNNemPortuguese.com and CNNItalia.it• Graphic design experience including preparing story images and custom graphics related to each story• I was the “front man” whenever the International sites needed troubleshooting and would convey pertinent information to the proper leadership in order to get the sites back up with the least amount of outage possible