•Remotely support and travel to clients’ sites nationwide to service new or existing equipment, including•Servers, Switches, Firewalls, Phone systems, Desktop computers, and printers•Install proprietary company software along with updates to Oracle databases and multiple other applications•Assist with the administration of Active Directory, Microsoft Exchange, DNS, DHCP, Group Policy, Windows file servers, Microsoft Office 2003-2013, and LanDesk.•Work with network engineers to… Show more •Remotely support and travel to clients’ sites nationwide to service new or existing equipment, including•Servers, Switches, Firewalls, Phone systems, Desktop computers, and printers•Install proprietary company software along with updates to Oracle databases and multiple other applications•Assist with the administration of Active Directory, Microsoft Exchange, DNS, DHCP, Group Policy, Windows file servers, Microsoft Office 2003-2013, and LanDesk.•Work with network engineers to isolate and secure networks at various call centers.•Document many processes and create Visio documents for troubleshooting purposes.•Ongoing post installation customer support via phone and remote connection.•Prepare images for new workstations.•Repair computers with various hardware issues.•Repair computer with virus, spyware, malware and adware issues.•Resolve a wide variety of helpdesk tickets in a timely fashion .•Maintain a great standing relationship with all employees in the company. Show less

•Inbound tech support for over forty Internet service providers•Help desk support to assist customers with new and existing connections•Troubleshoot connectivity, email, and misc issues