Daima Soé García Email & Phone Number

Baltimore, Maryland, United States

Towson, Maryland, United States

Administered schedules for over 60 Registered Behavior Technicians and Board Certified Behavioral Analysts and matched the appropiate staff for families based on experience and location. Oversaw and coordinated interactions between the clients and the company to ensure the clients and company needs are met. Provided technical support to staff, including initial set up of computers and handheld devices as well as troubleshooting issues post setup. Organized and conducted the New Hire Orientation program. Served as the primary point of contact for new hires providing support, resources, and aids with resolving work related problems.Communicated directly with clients interested in services and provided guidance to get them started with treatment.

Baltimore, Maryland, United States

Identified shortcoming in data entry, developed solution and worked with corporate to implement the changes. Handled PII in compliance to all HIPAA regulations.Responsible for all patient correspondences regarding scheduling appointments, processing insurance claims and providing translation services to Spanish speaking clients. Proficiently used the eClinical Works cloud-based tool and applied it to my daily responsibilities.

Annapolis, Maryland, Estados Unidos

Developed and conducted usability tests for the Cyber Reliant Protect Software. Identified enhancements to improve user experience by explaining ways to make the app easier to use for customers with a non-technical background.Established Use Cases for their in-house software. Provided translation services from English to Spanish as needed by international clients for contracts and Use Cases.