Daimel Moreno Email & Phone Number

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

• Charge of auto-dialer collections for accounts 30-59 days past due, averaging 100+ inbound and outbound calls daily.
• Recognition as top 3 weekly collector in the month of August.
• Responsible for training new team members on mid-collections procedures.
• Facilitates payment processing and updates to customer accounts within Salesforce for accurate reporting.
• Investigate missing information on accounts to ensure proper contact information is accurate.
• Manage follow up on general mid accounts to confirm outcomes of vehicles and collect payments when necessary.

Alpharetta, Georgia, United States

• Successfully managed auto-dialer collections, engaging in outbound and inbound calls for accounts 2-29 days past due, averaging 200+ calls daily.
• Ranked as one of the top collectors in Q1 team recovering over $100K within a two-week period.
• Provided training to new hires aiding in a seamless onboarding process.
• Skillfully identified the underlying causes of customer delinquency and formulated tailored solutions through effective negotiation and customer education.
• Demonstrated commitment to enhancing customer satisfaction scores by consistently meeting qualitative objectives, establishing a reputation as a proactive and contributing member of the department.

Alpharetta, Georgia, United States

• Managed incoming and outgoing calls from recovery service, specializing in repossession and reinstatement inquiries.
• Created and managed cases for returned mail, ensuring timely and effective resolution.
• Handled certified mail including Impound/Tow notices, involving case creation, document uploads, and outbound follow-up calls for pick up or transfer to Tow/liens.
• Effectively coordinated extensions and deferrals received from Dialer and CA teams, ensuring seamless processing.
• Facilitated vehicle pick-up by printing, signing, and notarizing documents from the WFH CA team.

Atlanta, Georgia, United States

Full-time immersive student creating various programs and applications using full-stack JavaScript and several other programming languages, libraries and frameworks.

Havana, Cuba

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of networks, systems, hardware, software, and related infrastructure.
• Assisted management in the control, establishment, and enforcement of security for network and infrastructure technology, desktops, and end-users.
• Provided desktop support of remote users troubleshooting the technical problems associated with servers, hardware, and network connectivity.
• Support, configuration, and implementation of LANs, WANs, VPN, network segments, internet and intranet systems.
• Configured and managed switches, routers, wireless access controllers, and other networking devices.