Daina Pesiene Email & Phone Number

United States

Hoffman Estates, Illinois

Directly involved in the development, maintenance and facilitation of training on the Vistex Go-To-Market Suite® (GTMS) of products for new and existing customers and Vistex employees. This position is responsible for maintaining deep knowledge (functional and technical) of the GTMS products and developing/sharing best practices content. The primary responsibility of this role is to lead the GTMS training activities in support of customer projects and company initiatives.Duties and Responsibilities: • Coordinate GTMS training project activities from initial kick-off meetings to completion of training and deliverables per project scope.• Manage GTMS training projects including assignment of project work, project timelines, time/expense tracking, and project debriefs within the Training team. • Develop and manage detail project plans including project milestones and deliverables. • Identify, track and report project issues/risks related to scope, budget and client expectations. • Build client and internal department relationships between GTMS Solution Delivery team and Training team. • Validate training material follow Vistex documentation standard and/or customer provided guidelines • Learn and gain expertise on new and current Vistex GTMS solution offerings. • Assist with employee development plans to increase job skills, performance, productivity and quality of work. • Train both customers and Vistex employees to improve their knowledge on GTMS projects; including the business process and technical steps needed to implement and utilize the software. • Analyze training needs and develop strategies to improve courses and documentation for both custom projects and Vistex standard courses.• Work closely with Product Management and GTMS Solution Delivery team to create delta classes and maintain course material as new releases of the software are rolled out.

Hoffman Estates, Illinois

Responsible for creating engaging and effective training courses for the Vistex suite and Vistex Go-To-Market Suite® (GTMS) of products. Worked collaboratively with key stakeholders and Training team to develop strategic learning plans for standard and custom training courses by leveraging instructional design methodology. Responsibilities: • Collaborated with product specialists, customers, and trainers to develop accurate, effective, and timely curriculums that meet internal and external needs.• Developed training materials (presenter decks, instructor guides, exercises, job aids, eLearning and other supporting materials) for instructor-led, virtual and self-paced courses utilizing department templates and guidelines.• Materials included the business need for Vistex software as well as the technical steps to implement and utilize the system at the customer’s site.• Produced design plans targeted to different audiences based on performance needs which integrate appropriate media and variety of adult learning techniques.• Created delta classes and update training materials as new releases of software are rolled out using rapid development strategies.• Facilitated course pilot and train-the-trainer sessions.• Analyzed existing training to identify end user needs and develop strategies to improve courses and documentation.

Hoffman Estates, Illinois

Responsible for defining, developing, implementing, and coordinating all aspects of training for Vistex suite of products . Developed and conducted training for both internal and client training engagements. Responsibilities • Defined, developed and organized training materials (presenter decks, participant guides, exercises, job aids) for Vistex software. Materials include the business need for the software as well as the technical steps to implement and utilize the system at the customer’s site.• Worked closely with product specialists, customers and trainers to create delta classes and documentation.• Trained virtual and onsite classes to varying audiences and skill levels on the business processes to implement and utilize GTMS software.• Created templates and other tools for reusable content for end user and customer tailored classes.• Analyzed training needs and developed strategies to improve project management of implementation projects.• Proactively managed, reported and troubleshooted issues that occur in system during course material development and pre-training testing.

Greater Chicago Area

Managed all aspects of daily operations within a high-volume payments department responsible for over 1,500 transactions with a value of approximately $10 million per month. Some of my responsibilities included: ✯Utilized advanced data analysis techniques to identify operational risks and developed complex mitigation strategies. ✯Facilitated the implementation of new internal systems including testing and training around SAP, Vistex and PROS software. ✯Collaborated with the IT department to drive operational efficiency through the automation of key processes. ✯Relationship-managed the ongoing payments service to key clients in the retail and food packaging sector including trade spend, promotions, broker commissions and customer program payments. ✯Led a team of 2 and implemented a range of initiatives designed to maximize the full potential of staff allowing each individual to become a highly effective leader within their own role. ✯Documented and continuously improved organizational processes to deliver increased operational efficiency. ✯Assisted the finance team in formulating departmental budgets and forecasts to ensure efficient financial management and cost savings.

In my previous role with Pactiv LLC, I was tasked with providing oversight for a team of 3 professionals tasked with the ongoing management of the pricing system to ensure accuracy and continuity at all times. Some of my contributions in the role included: ✯Spearheaded the correction of a “Shipped-Not-Billed” issue resulting in an $8 million recovery within six months. ✯Collaborated with internal departments and senior executives to codify pricing structures and ensure that they are implemented in a consistent and accurate manner across the business. ✯Streamlined internal processes in consultation with various stakeholders to align the department with international best practice. ✯Performed detailed analysis of operational data to drive cost savings and mitigate organizational risks. ✯Conceptualized a variety of research reports for senior management focusing on a diverse range of topics such as compliance, risk, operational strategy and customer experience.

Lake Forest, Il

In this role, I was assigned a range of duties revolving around the documentation and execution of customer claims. My responsibilities included the following: ✯Coordinated all internal software systems, ensuring that client rebate data was properly documented.  ✯Analyzed all client contracts to ensure ongoing compliance with internal corporate policy. ✯Engaged with sales representatives and senior executives to handle all non-compliant transactions including full management reporting. ✯Implemented a range of internal controls to maintain a high level of accuracy and efficiency in the payments process. ✯Worked with all stakeholders within the business to identify risks and implement cost effective solutions. ✯Prepared detailed performance reports on team activities to assist in the long term strategic decision-making process. ✯Consistently achieved and exceeded goals and objectives set by senior management relating to service delivery standards.

In this position, I served as lead project controller for the returns department including quality investigation, customer handling, recalls, and the rebilling process. Some of my contributions in this role included the following: ✯Collaborated with a range of internal staff members including sales representatives and warehousing managers to coordinate the returns process to protect the customer experience leading to increased loyalty and repeat business. ✯Provided in-depth data analysis to verify all claims and ensure that internal processes are upheld in like with all legal and regulatory requirements such as SOX.

Project Management, A

Bachelor Of Science In Business, Bachelor Of Science In Business With Project Management Certificate

Activities and Societies: The National Society of Leadership and Success. Golden Key