At Konica Minolta we are passionate about keeping our customers one step ahead of their competition by collaborating with them to utilise leading edge technology to work more efficiently, effectively and in a more sustainable manner.I work in the Major Corporate Accounts team, based in Sydney, working with Australia's largest organisations in key verticals, to ensure I can share industry insights with my clients.

I work collaboratively with Konica Minolta's clients to develop highly bespoke business solutions in the document management life cycle.The role includes:* Meeting with clients, their users and department heads to understand their business workflows, document requirements, and team drivers. * Documenting business workflows, conducting surveys and conducting user interviews* Site audits, floor mapping exercises and asset register compilation* Designing bespoke solutions to meet current and future needs* Creating change management campaigns to ensure the smooth and easy transition to optimised state* Managing the implementaiton of the solution to the highest possible standards whilst minimising risk* Ongoing optimisation of the solution to ensure it continues to be a "best in class" operation

Responsible for the development, implementation and delivery of the Managed Print Services (MPS) offering within Konica Minolta Australia.Responsibilities include:* Developing marketing collaterals (external and internal)* Developing and delivering sales training* Developing relationships with third party suppliers* Developing and refining workflows for the successful delivery of the service* Working with the sales and bids & tenders team to respond to RFP/RFQ/RFIs* Building relationships with internal parties at all levels to ensure support of the programme throughout the business* Working with clients to identify needs* Competitive analysis* Developing pricing models* Developing and managing price books* Market research

Managing the operations of Australian based customers - speciality is large, multi-national, multi-location organisations.My responisbilities included:* Managing virtual team of Client Service Managers (up to 6)* Managing direct reports of front line staff (up to 15)* Ensuring national consistency of accounts (reporting, invoicing, service delivery and communication)* Workflow analysis, documentation and improvement (integration of new techologies, and changes to workflows)* Operating document imaging sites to strict KPIs and SLAs* Operating production print environments (production and corporate environments)* Managing office fleets of over 200 devices* Managing Profit & Loss (P&L)'s in excess of $5 million* Leading and coordinating projects* Reporting and presenting to C-level customers* Developing and running marketing campaigns (customer retention, contacting cold customers, increasing brand awareness)* Creating staff engagement programmes

Managing the contractual relationship between customer and Fuji Xerox in the Asia Pacific regional area, ensuring that all contract services are delivered in accordance with the agreement and delivering an efficient and profitable operation for the business and the client. I was responsible for defining and managing all account based strategic projects, being the single point of contract for customer queries and issues.

Project Managing implementation of fleets. Responsible for managing internal and external team, installations, cost centres and project plans.

Working within the Professional Services team, I worked with Australia's largest clients to help them understand what printers they have, what printers they need and help them understand the cost savings that they could benefit from, by optimising their printer environment.

Professional Services Consultant

Configuring and installing networksTechnical support