CEO at CEchoes Technology Pvt Ltd.Transforming Customer Experience.Next-Gen, Deep Tech, Intuitive, Trust, Transparency, Global.

Led Digital Transformation advisory practice in the areas of Customer Experience, Digital Strategy, Digital PMO, Artificial Intelligence (AI), Conversational AI, Data Governance & Management, Internet of Things, and in Digital Assessment for India and Middle East

Build the Digital Advisory practice with a focus on Enterprise Automation ( RPA, MI, Robotics, IoT ), Digital Marketing ( Web, App, Voice ), IT Risk Consulting ( Risk assessment, Gap analysis, Recommendation )

 Lead the CIO Advisory & IoT divisions of Management Consulting for the Eastern region of India.  Account and Financial Management of Key Clients and Projects; with Formulating Strategy for the Growth of Division –  Leading business and technology transformation, solution development, process improvement, organizational change, systems integration, and other initiatives.  Work closely with the CXO community to help them define, execute and assess their technology vision and roadmap and realize true value from the IT function to enable them to compete in the global marketplace. Focus Areas – o Business Driven IT Strategy o Program & Project Management o Internet of Things (IoT) Propositions

 Strategy, Research and Business modelling for MNCs based in India Multifunctional & Multinational Account Management with a varied portfolio of Programs  Services Management with an emphasis on Performance Improvement, Measurement and Management Corporate Training & Development; Recruitment, Coaching and Mentoring Establishing and Implementing new Programs and Best Practice Precepts

- Managing Global IT projects, including systems implementation, system up gradation and change management- Program and Project Management- Account Management

~ Designed the enterprise wide Customer Complaint Handling Process (which led to the reduction of TAT fron 45 days to 15 days).~ Create, Deploy, Implement and Streamline Processes aimed at Vision Stewardship and Mission Perpetuation ~ Manage Outsourced IT Service Teams with emphasis on Deliverables ~ Leading Design & Deployment/Implementation Teams with innovative approaches to Supply Chain Management ~ Stakeholder Management in Sales & Marketing as well as International Divisions with the long term Organizational Mandate of deploying the Tata Code of Conduct ~ Introduced process innovations to cycle time of closing customer complaints

~ Designed Artificial Intelligence model for predicting Electrical transmission losses (Language: C, OS: DOS, Model: ANN, Data Source: State Electrical board)