Responsible for level 1, 2 and 3 network support for end usersTrack and resolve trouble ticketsAdministration in Active Directory Monitored VPN connectionsReset passwords (Windows Active Directory, Windows NT 4, spider webmail) for usersFamiliar with ConnectWise, Kaseya and AcronisPerformed regular tape backups for various systems (CA ArcServe, HP DataProtector, Veritas Backup Exec)Provided support with all network connectivity issues, either through phone or remote softwareResolved Printer hardware issues and added network printersDrove to client's site to resolve various issuesTemporally assigned to a specific clients site for network documentation and to manage the IT resources.Create processes for internal daily responsibility, technical responsibility, and specific client processes.

Responsible for level 2 network support for end usersTrack and resolve trouble ticketsUser account creation and administration in Active Directory Monitored VPN connectionsReset passwords (Windows, 1and1.com email server) for usersProvided support for numerous proprietary Production software Performed regular tape backups for various systems(CA ArcServe, HP DataProtector, Veritas Backup Exec)Provided support with all network connectivity issues, either through phone or remote softwareResolved Printer hardware issues and added network printers

Responsible for onsite network support.Transferred to the data center in Marina Del Rey for admin support.