Daisy Crouch Email & Phone Number

As Senior Training and Quality Manager at Dojo, I am responsible for shaping and executing the strategy across four key functions: Training, Quality Assurance, Performance Coaching, and Knowledge Management. My goal is to empower our employees to deliver exceptional customer experiences through effective learning and support frameworks.I have over 10 years of experience in Quality, Coaching, Customer Experience, and Knowledge in Contact Centre environments, working with leading companies such as OVO Energy and Dojo. I have a passion for pushing the boundaries of traditional Contact Centre support methods, finding innovative and compliant ways to engage and motivate our frontline staff and customers. I have also contributed to multiple projects and initiatives that have improved the performance, retention, and satisfaction of our teams and customers.