Claim Opperation Assistant
Current•Played a pivotal role in bordereau management, ensuring the efficient processing of claims-related documents and data, resulting in improved data accuracy and timely claims processing.•Successfully coordinated and supported audit activities, enhancing the overall compliance andperformance of internal and external claims teams against operational Key PerformanceIndicators (KPIs).•Collaborated closely with the claims management team to uphold the company's commitmentto delivering a superior customer experience, in alignment with the company's claimsphilosophy.•Spearheaded the forecasting process to determine resource requirements, ensuring that theclaims operation team was appropriately staffed to meet operational demands, and consistentlyaligned the delivery plan with these requirements.•Established and nurtured robust working relationships with delivery team management,fostering alignment on objectives and resolving operational issues collaboratively.•Maintained, updated, and distributed comprehensive claims Management Information (MI)data, providing stakeholders with valuable insights and supporting data-driven decision-making.•Coordinated the preparation and review of submission data, ensuring that data integrity andaccuracy were upheld throughout the process.•Implemented a culture of continuous improvement in reporting processes, with a sharp focuson data quality, resulting in more reliable and actionable reporting for stakeholders.•Supported the reconciliation of data interfaces with core finance systems, meticulouslydocumenting and verifying discrepancies within specified timeframes.
