• Help undergraduate Engineering students understand degree requirements, academic policies, and how to utilize campus resources.•Monitor student progress and perform proactive advising outreach •Update and maintain accurate student data in UASuccess (Starfish)

• Responsible for the processing of international graduate and undergraduate applications and supporting documents.• Data entry from various sources, updates, and maintaining applicant data into the admissions management system (Slate).• Prepare graduate and undergraduate admission notices, ensuring that all admission conditions are communicated clearly.• Serve as a Designated School Official (DSO) for the university’s F-1 population and create the initial I-20 form/SEVIS record (Student Exchange Visitor Information System).• Update and maintain existing student record in SEVIS regarding admission/enrollment issues.• Ensure adherence and accuracy in record-keeping and SEVIS reporting requirements utilizing the US Department of Homeland Security software.• Keep abreast of changes in federal immigration regulations and policies that affect foreign student SEVIS records.• Counsel and advise prospective students, U of A departments, and the general public by answering a high volume of emails, telephone calls, and walk-in questions concerning applications and admission policies and procedures. • Work closely with other offices on campus.

• Cultivated customer relationships through actively listening to concerns, empathizing, and handling queries with a friendly and proactive demeanor.• Took ownership of credit card account problems; found timely solutions and communicated clearly to address obstacles.• Managed accounts diligently through research and utilization of multiple screens and computer programs.• Monitored and documented customer account activity thoroughly, while adhering to company regulation policies and procedures.• Recognized for consistently exceeding schedule adherence KPIs of 96%, with a track-record of ~98%.

• Answered complex calls related to confirmed fraud or suspicious activity on credit card accounts.• Carefully and accurately ensured compliance with company policy to secure accounts and replace misused card information.• Leveraged articulate communication skills to provide thorough guidance and education related to fraud protection.• Provided comprehensive floor support for new incoming agents.

• Instructed 3rd through 6th grade EFL elementary students through inclusive speaking and listening focused activities.• Leveraged engaging audiovisual aids and other interactive materials to ensure learning is both enjoyable and effective.• Designed and developed comprehensive curricula; prepared appropriate materials for summer/winter camps.• Adapted materials in alignment with the varied needs and abilities of all learners in a classroom of 20 to 30 students.• Participated in teacher training workshops.• Cultivated and maintained relationships with Korean co-teachers to promote a friendly exchange of cultures and languages.