- Responsible for a team of Business Analysts/Product Owners- Informing and shaping business change from Waterfall to Agile - Part of a team of Product Managers responsible for product management and continued success

- Writing detailed functional specifications- Handling bespoke requests from important customers - Seeing a project through to release and being SME - maintaining a good client relationship for open communication

- Writing the functional specification for a new system used to contain highly sensitive data- Managing a team to ensure smooth day to day running of the system - Running UAT on released content - Holding client workshops to define requirements.

- Preparation of daily target lists, maintain a track of files and paperwork to improve productivity and develop communication with client queries.- Training and mentoring new/existing team members including senior management on the interim aspects of the job - Dispatching ex-employee screening reports to leading Financial Industry clients - Liaising with clients directly to resolve issues and to ensure customer satisfaction- Extensive write-up of findings into reports and being… Show more - Preparation of daily target lists, maintain a track of files and paperwork to improve productivity and develop communication with client queries.- Training and mentoring new/existing team members including senior management on the interim aspects of the job - Dispatching ex-employee screening reports to leading Financial Industry clients - Liaising with clients directly to resolve issues and to ensure customer satisfaction- Extensive write-up of findings into reports and being responsible for the quality of that particular section to meet client requirements- Experienced in approaching challenges with enthusiasm and constantly looking to make a positive difference to every area to which I am involved in. - Receive inbound calls from employees and external companies and respond to them accordingly or direct to the appropriate person or team, as well as making outgoing calls as directed by various teams within the organisation.- Numerous experience on working towards high level projects requiring specific client requirements with deadlines including urgent files, queries and problem solving cases. Acheivements- High Level of written and verbal communication skills and trusted advisor to important clients and HR professionals- Remaining aware of quality control processes and remaining a strong representation of company codes of conduct Show less

Responsibilities:- Dealing with customer requests and advising on jewellery choices - Having extensive knowledge of Jewellery makers marks, methods and vital information in order to correctly advise – incorrect information can lead to poor reputation of the company and legal action.- Dealing with legally binding contracts on pledge transactions involving financial agreements and disclaimers.- Dealing with mail and important letter distribution involving the finance situation… Show more Responsibilities:- Dealing with customer requests and advising on jewellery choices - Having extensive knowledge of Jewellery makers marks, methods and vital information in order to correctly advise – incorrect information can lead to poor reputation of the company and legal action.- Dealing with legally binding contracts on pledge transactions involving financial agreements and disclaimers.- Dealing with mail and important letter distribution involving the finance situation of customers and repayment methods.- Window dressing and pricing of jewellery to further sales to meet quarterly targets.- Ordering stock for the retail area based on informed knowledge of area, preference and design in order to ensure sales. - Testing gold and precious metals/stones for carat and quality, both for sales and for the taking in of Pledge contracts.- Dealing with customer enquiries and complaints helping find alternatives to payment methods and loan amounts.Acheivements: - Be the sales expert of the store – acknowledging customer requirements and tailoring sales pitch to meet these criteria.- Ensure that I have up to date knowledge and clear understanding of pledge procedure in order to fully advise customers before they sign legally binding contracts. - tailor Retail ordering to store requirements – using knowledge of area, store favourites and consumers. - Ensure that my knowledge of Jewellery testing procedures is correct to ensure that items are priced according to value and to ensure that the correct amounts are lent on a particular piece. Show less