Daisy Kwan

Daisy Kwan Email and Phone Number

Country Lead of Client & Policy Servicing Operations @ AIG
new york, new york, united states
Daisy Kwan's Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Malaysia
Daisy Kwan's Contact Details

Daisy Kwan work email

Daisy Kwan personal email

n/a
About Daisy Kwan

Twenty five years of experience in insurance, banking and service industry. Specialises in Customer Service, Operations and Business Process Improvement functions. A result oriented professional who leverages her expertise to enable business growth, improve operational efficiency, resource optimisation, enhance customer experience and employee retention.

Daisy Kwan's Current Company Details
AIG

Aig

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Country Lead of Client & Policy Servicing Operations
new york, new york, united states
Website:
aig.com
Employees:
46350
Daisy Kwan Work Experience Details
  • Aig
    Country Lead Of Client And Policy Servicing Operations
    Aig Sep 2014 - Present
    Kuala Lumpur, Malaysia
    Country lead for Client Servicing, Policy Administration and Operations functions. Drive strategic transformation initiatives to enhance customer experience, improve efficiencies, profitability and scalability. Lead a team of 44 in country and provide oversight to a team of 55 in shared services center.
  • Aig
    Head Of Operations
    Aig Jul 2012 - Aug 2014
    Kuala Lumpur, Malaysia
    Country lead for Operations, Complaint Management, Vendor and Business Partners Services, Business Continuity Management, Administration and Facilities functions. Led a team of 54 in country and provided oversight to a team of 65 in shared services center.
  • Aig
    Assistant Vice President - Customer Service Group
    Aig Oct 2010 - Jun 2012
    Kuala Lumpur, Malaysia
    Management responsibility for Contact Center, Customer Care, Front Counter and Policy Administration functions.
  • Amassurance Bhd
    Head Of Customer Care Center
    Amassurance Bhd Feb 2002 - Sep 2010
    Kuala Lumpur, Malaysia
  • Star Cruises
    Assistant Manager - Customer Service
    Star Cruises Sep 1999 - Jan 2002
    Selangor, Malaysia
  • Astro
    Customer Service Executive
    Astro Nov 1995 - Jun 1999
    Kuala Lumpur, Malaysia

Frequently Asked Questions about Daisy Kwan

What company does Daisy Kwan work for?

Daisy Kwan works for Aig

What is Daisy Kwan's role at the current company?

Daisy Kwan's current role is Country Lead of Client & Policy Servicing Operations.

What is Daisy Kwan's email address?

Daisy Kwan's email address is da****@****aig.com

Who are Daisy Kwan's colleagues?

Daisy Kwan's colleagues are Mandi Hamilton, Laura Stone, Chris Proffitt, Majed Hawas, 永田美帆, Gay Weatherly-Roberts, Nicholas Chi.

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