• Assist Dispatch Manager with daily/monthly tasks deadlines.• Assist manager with weekly reports and FCRs.• Assist with billing and monthly manifests.• Assist new clients • New dispatcher/driver manager training• Assist airlines and crew members scheduling transportation.• Ability to work alone and make decisions that is beneficial to the airline and the company aligned.• Ensure on time and safe transportation for various airlines and crew members.• Incoming and Outgoing calls including use of 2-way radios.• Ensure 100% accuracy and attention to detail.• Ensure accurate scheduling, reporting, and tracking of drivers and crew members.• Detailed end of day summary• Track drivers and report incidents, accidents, speeding, idling, and reviews/comments from crews etc.• Read/understand/and report MORs.• Track, report, and respond to Lost and Found items/reports.• Effectively communicate with airlines, managers, drivers, headquarters, crew members and team• Continuous knowledge of each city activities, weather, or any issues that may cause a delay within crews or drivers schedule and communicate those issues to appropriate team members and airlines.• Knowledge of all cities, airports, and hotels pick up and drop locations with ability to direct drivers and crew members.• Ability to approve nonscheduled transportation in a timely manner and ensure driver availability.• Assist IT with tech support, setting up new equipment, and development of new systems/products.

• Uphold standards and expectations through company process• Establish team initiatives that supports company mission and goals• Complete knowledge and understanding of all products and services• Increase sales and employee productivity• Agent – troubleshooting alarm system for SimpliSafe Alarm Systems• Assist customers with new orders, payments, questions, and concerns• SME – Assist other agents with calls, troubleshooting, and escalations• Training agents current and new to provide personal development and career progression• Build game plans, provide constructive feedback and coaching in order to assist agents in improving stats, ratings, and quality calls• Ensure agents clock ins, time off requests, and pay accuracy• Monitor agent calls and productivity • Assist with customer escalations, refunds, and shipping issues to ensure customer satisfaction• Ensure all daily, weekly, and monthly tasks completed in a timely manner• Prepare and submit performance reviews• Communicate information from management to employees and ensure each agent obstacles are elevated• Build positive working relationships with team members and other departments/company partners

Inbound and Outbound calls including 2 way radio's100% Accuracy inputting scheduling, reports, and tracking informationDetailed end of day summaryTrack all flights, drivers, and schedulesTrack and report lost and foundAssist with IT troubleshooting and setting up new office equipmentAbility to approve nonscheduled transportation and ensure driver availibility

Inbound/Outbound CallsBuild RapportsEmailsTextsCustomer ServiceProblem SolvingRetrieving Customer InformationCross-ReferencingData EntryAccurate ReportingTeam Building

Cashier/Customer Service DeskOffice/SafeManage GM/HBC Dept.New Employee TrainingFront Face and product rotationComplete markdowns and tagsInventoryForklift OperationsMeet sales quota for dept.Monitor and assist customers