Daisy Mora Email & Phone Number

Multitasking & Frontline Support: Effectively manage incoming phone calls while assisting walk-in visitors, ensuring prompt and courteous service. Balance multiple responsibilities efficiently, maintaining professionalism and a supportive atmosphere for employees and visitors alike.System Utilization: Leverage a range of systems including Jobvite for recruitment, Workday for HRIS management, and Microsoft Excel and Word for data handling and documentation.Demonstrate versatility and technical expertise in using these tools to streamline HR processes and enhance operational efficiency.Employee File Management & Confidentiality: Maintain and update all employee files, ensuring compliance with CLIA and CAP regulations. Manage confidential information with the highest level of discretion.E-Verify & I-9 Processing: Handle all I-9 verifications and process them through the Department of Homeland Security’s E-Verify system, ensuring compliance with federal regulations.New Hire Onboarding: Prepare new hire files, orientation forms, and benefit packages, ensuring hiring managers receive and return all necessary materials in a timely matter. Background Checks: Conduct thorough background checks for new hires ensuring all candidates meet employment requirements.Media Lab Administration: Oversee the administration of the Media Lab education platform, ensuring seamless integration for all new hires. Assign training modules to align with compliance and educational standards.Employee Relations: Act as a key point of contact for employees and management, providing information on benefits, HR policies, and procedures. Facilitate a healing and supportive environment aligned with the company’s values.Administrative Support: Assist HR staff with special projects, manage ID badge systems, and maintain inventory of HR department supplies.

Chicago, Illinois, United States

● Assist company’s associates and managers (via phone and email) with inquiries related to onboarding, payroll, and benefits.● Navigate Taleo to help managers with opening/closing job requisitions and creating/extending o ffers.● Educate candidates about open positions and assist with navigating the application process.● Educate and resolve questions for associates and managers regarding company’smedical, dental, and vision benefits such as coverage and costs.● Enroll associates in benefits when they experience a qualifying event/during openenrollment, ensuring information is entered accurately in multiple systems.● Guide associates with questions pertaining to onboarding, attendance, PTO, andI-9/eforms policies.● Assist associates and managers calling HR to complete Personal data, Job data andBenefit-related transactions in company database, such as processing salary changes, promotions/demotions, manager changes, temporary assignments, terminations, and timecard changes in Kronos.● Document all calls in HR call tracking system

Remote

- Interpreted company policy and procedures in order to serve customers in a professional and empathetic matter. - Cared for distressed customers by descalating negative emotions and utilizing negotiation skills to find a satisfactory resolution for business and customers. -Processed payments when placing new orders for customers, handling confidential information,-Utilized selling skills to make effective recommendations to our customers and increase sales per call.

- Coached, trained, and mentored a minimum of 30 customer care associates per week to reach a high performance level and ensured compliance requirements were met. - Developed, evaluated, and implemented employee training resources to improve their overall performance in sales, customer service, and operational procedures.- Worked effectively with diverse groups of individuals that required flexibility to adapt to their learning styles, done under little direction and minimal supervision. - Managed multiple priorities in order to meet deadlines in a fast paced environment that required excellent communication, customer service, and organizational skills.- Documented important and confidential information utilizing a variety of computer programs like Verint and Microsoft 360.

- Contacted, scheduled, and interviewed candidates, gathering essential information in order to evaluate abilities and make “on the spot” hiring decisions.- Navigated multiple databases and accurately captured important data utilizing programs like Avature, Taleo, and Microsoft Excel to document confidential hiring information. - Embraced teamwork by connecting with coworkers daily via Teams, collaborating in a professional and friendly manner. -Multitasked and utilized multiple forms of communication (phone, voicemail, text, email) to connect with candidates, managed multiple priorities in an organized fashion in order to create a positive hiring experience. -Accurately explained new concepts like work schedules and expectations to new team members during their seasonal and permanent job offers.

Education record

Education record