As a certified Administrative Assistant and HR Generalist with extensive experience in client management, I bring a wealth of knowledge and expertise to the table. My professional journey has equipped me with a deep understanding of payroll processes, particularly for Canadian clients, and a strong background in retail banking and mortgage support for high-net-worth clients in the UK.At ADP Pvt Ltd, I played a pivotal role as an Analyst, where I was responsible for implementing and configuring payroll processes for Canadian customers. My ability to train and support clients' HR teams, ensure compliance, and resolve critical issues has been instrumental in my success.During my tenure at HSBC EDPI, I excelled as a Client Support Coordinator, assisting retail bank clients and branches with mortgage-related services and handling personal and business banking queries for UK clients. My dedication to promoting financial benefits and enhancing customer services has always been a top priority.My career began at Sutherland Global Services Pvt Ltd as a Customer Support Executive, providing semi-technical support for Symantec's Norton product through voice support. This role honed my skills in customer service and technical support, laying a strong foundation for my future endeavors.In addition to my core responsibilities, I have taken on roles as a Process Auditor and Mentor, ensuring compliance and quality checks while coaching and mentoring new hires on processes and procedures.I am passionate about leveraging my skills and experience to contribute to the success of my team and organization. Let's connect and explore how we can collaborate to achieve great results!
