Daisy Smith Email & Phone Number

Antioch, California, United States

San Francisco, California, United States

San Francisco Bay Area

Acting as the HR Operations Manager, I led key operational procedures by ensuring the coordination of multiple cross-functional tasks concerning both internal HR and recruitment initiatives. My continuous improvement skills also furthered when recommending changes to managers on organizational policy matters (equal employment opportunity, sexual harassment, etc.) Through these objectives, I consistently oversaw the maintenance of all human resources records, enrollment, application, and claims records for all benefit programs.Career Highlights (if any):→ Act as the executive key point person for 200+ staff by scheduling conferences, resolving grievances, and providing counsel.→ Establish that 3+ systems (compensation, benefits, and performance management) are administered effectively.

San Leandro, California, United States

This is the role wherein senior management entrusted me with more leverage with regards to upper-level decision making for an organization throughout tenure. My expertise in the field came in particularly handy when I organized compensation, benefits, and performance management systems as well as safety and recreation programs. My analytical skills also greatly contributed when I managed the prompt resolution of understaffing, disputes, employee termination, and disciplinary procedures.Career Highlights (if any):→ Provided coaching, mentoring, and fast-paced troubleshooting support to a team composed of 75 members.→ Coordinated the workflow and procedures between 3+ departments (HR, Payroll, and Employee Union/Non-union Benefits).

San Francisco Bay Area

This particular role entailed the continuous accuracy for several functions, requiring me to track each process in the most efficient way. I advocated for communications as the company’s frontline ambassador for both back-office operations and front-end client interactions. Senior management recognized me for ensuring optimum quality management by successfully facilitating the launch of the National Contact Center (a consolidation of 3+ call centers).Career Highlights (if any):→ Supervised, mentored, and developed a team of 13+ associates, supporting over 1.2K+ fundraisers in the first 6+ months of operation which assisted various customers raise over $480K+ within the first quarter of sales.→ Provided leadership to 36+ Customer Care Associates and 4+ Team Leaders for daily operations in the Otis Direct department.