Daisy Tepper Email & Phone Number

Operate and oversee multiple locations including a Forbes rated Five Star Spa.

Greater Los Angeles Area

Streamline operational processes, training manuals, and merchandising plans for luxury boutique hotels and spas.Hiring and training of all staff for spas and retail stores.Instrumental in conception, design and facility expansion. Conducted financial and competitive analysis to determine various cost saving strategies for both short and long term goals.Created Furniture, Fixtures and Equipment (FF&E) and Operating Supplies and Equipment (OS&E) through strong vendor relationships to ensure best ROI.

Beverly Hills

Managed a 20,000-sqft-spa, 17 treatment rooms, Forbes Five-Star and lead a staff of 50+ employees. Handled the screening, hiring and training of all spa employees. Managed financials including budgeting, forecasting and the creation of the spas strategic sales and marketing plan, which resulted in the increase of spa revenue by 20%. Restructured spa retail lay out and introduced trending brands, incentive programs, vendor partnerships and trunk shows, which improved retail sales by 40%.Developed on and off property spa group sales events.Composed a private spa/gym membership exclusively for top business executives in the LA/Beverly Hills demographic.

Greater Los Angeles Area

July 2007 promoted to Senior Director of Spas for the Americas.Oversaw all operations for eight spas within the Four Seasons Collection. Atlanta, Palo Alto, Palm Beach, St. Louis, Philadelphia, Washington, Vail, and The Beverly Wilshire Hotel in Beverly Hills.Developed, screened, hired, trained and educated Four Seasons Spa Directors through a streamlined onboarding process to ensure successful integration into the company.Coordinated annual Spa Director Conferences and represented Four Season Senior Leadership globally.Opened three new Four Seasons Spas (Vail, St. Louis, and Palm Beach). Responsible for organizing all start-up, recruitment, purchasing, training, and operational set-up effort.

Beverly Hills, Ca

September 2005 transferred to The Beverly Wilshire Hotel to oversee the spa construction, set up, hiring, training, and operations of the new spa.Managed the operations of the 8,000-sqft-spa, which included 9-treatment rooms, and a nail bar.Responsible for the introduction of a retail extension by means of creatively utilizing unused space. Since opening the retail extension “The Spa-tique” was one of the top 3 in retail revenue worldwide within Four Seasons Hotels.Worked closely with public relations and marketing departments, to create publicity opportunities and spa promotions with media value to highlight new high-end luxury treatments and menu.Consistently achieved the top scores for employee engagement, and Richey Secret Shopper results, keeping within the top five spas worldwide. Consulted for three different Four Seasons Spa projects:o Sydney, Australia to restructure spa operations (2005). o Newport Beach, California pre-construction analysis through implementation of all pre-opening formalities prior to opening (2004-2005).o Papagayo, Costa Rica to fine-tune and restructure spa operations, including hiring and training a new Spa Director (2004).

Beverly Hills, Ca

Hired with Four Seasons April 2000.Responsible for the spa construction, set up and opening of the new spa, and daily operations of a 4,000-sqft-spa which included 8 treatment rooms. Created spa menu, including the design of spa collateral and the addition of poolside and kids services.Handled the screening, hiring and training of all spa employees.Developed new policies, procedures, training manuals, pay structures, service commissions, and incentives.Worked closely with PR and Marketing Directors to create a solid marketing plan, resulting in exceeding spa sales goals through new business sales, referrals, and retention of local relationships. Sourced products, managed purchasing, merchandising, inventory control, budget, forecasting, and P&L.

Beverly Hills

Advanced from a Spa Coordinator to Spa Manager within 3 months, eventually promoted to Spa Director after three years.Managed operations for a 2,000-sqft spa, which included 4 treatment rooms, as well as managing a full service pool, with private cabanas and fitness center. Responsible for the hiring and training of all spa, gym and pool employees. Ensured relevant technology upgrades when needed, sourced products, and provided five star customer services.Created various treatments protocols, and creative design of spa brochures.Coached team members on sales strategies.