Daisy Wright, Mba Email & Phone Number

Detroit, Mi, Us

Member of the senior leadership team for the Division of Research to oversee the finance and businessoperations for the Division of Research, including creating strategic goals, budget planning, development, and strategic plan implementation.analysis,

Creates and implements statewide strategy to improve access to high quality, efficient care and improve patient experience at multiple AMG MI ambulatory sites.Directs, coordinates and synchronizes the work efforts of geographical dispersed work teams in order to ensure adherence to MI market policies and procedures and ongoing monitoring of metrics, such as Net Promoter Scores. Create and analyze patient satisfaction surveys and online reviews to determine the root cause of issues and bring resolution. Coordinate patient satisfaction surveys and review distribution process, including regular monitoring using sampling methodologies, relevance of survey questions and survey return rates. Document performance measures for productivity and quality. Provide feedback and corrective action as needed. Follow up on patient complaints as needed. Coordinates and creates, along with Human Resources, a training program and new hire orientation. Responsible for the training and critique of daily duties (front desk activities, registration, admission, etc.) of employees engaged in activities interacting with patients including in AMG MI ambulatory sites. Provide continuous training and communicate changes to existing employee work flows. Leads and supports efforts to leverage technology to improve patient access and experience outcomes while facilitating a culture that preserves the trusted patient/provider relationship. Collaborates in the development of strategies to correct, improve or create innovative digital approaches to service the needs of patients. Creates and implements a process for handling and tracking complaints/grievances. Promote use of employee compliment/concern tools and leader rounding with employee feedback.

Michigan, United States

Manage diverse portfolio of healthcare projects to establish state strategies. Present information and perspectives regarding current trends and issues to stimulate new ideas and process improvements.Contributing member of COVID-19 Incident Command structure. Specifically worked on Med Tech as a project manager to complete and report out on completion of medical and technical objectives in three hour segments. Research, analyze and recommend a digital health management platform to engage diabetic patients with the goal of improving patient outcomes and access to care.Create patient experience strategy to improve patient experience including online reputation and service recovery.Improve monthly budget process by creating a state budget gap template.Attend daily leadership meetings to gain insight on leadership qualities and strategic objectives.

Greater Detroit Area

✓ Promoted to Director of Administrative Affairs to administer finance, human resource and business services of the college, including strategic financial planning, budget development, income statement creation, analysis, and resource allocation.✓ Successfully plan and implement strategic plan of college by providing substantial financial reporting information and tactical directives. ✓ Guarantee integrity of financial transactions (purchase orders, payments, journal entries, cash deposits, etc.) and documentation by maintaining internal controls as well as comply with university policies and procedures.✓ Determine inefficiencies and initiate process improvements within the college.✓ Independently oversee expenses of the college on a consistent basis, identifying variances and trends, as well as prepare projections to optimize use of available funds. Conduct cost/benefit analysis, needs assessment, and contract compliance. ✓ Manage administrative staff and establish workflows while creating and measuring goals and objectives.✓ Proactively communicate financial reporting information to executive management in planning and decision making; as well as develop statistical analyses and reports outlining fiscal activities including projections.✓ Actively train and mentor administrative staff while managing personnel activities and determining present and future staffing requirements. Drove increase in personnel morale by presiding over continuous training and mentorship.✓ Significantly improved business operations within yearly budgets, including reduction of costs and attainment of effective utilization through the development of strategic plan.

Greater Detroit Area

✓ Promoted to Manager of Operations to develop communication strategy to progress strategic plan. Disseminated information to students, faculty, and staff in various forms (written and online); specifically, leading team to create a new website and semi-annual newsletter.✓ Served as Supervisor of Information Technology department, minimizing IT spending, policy compliance while controlling inventory. ✓ Applied corrective action identifying inefficiencies and implementing process improvements within facilities, while guiding personnel.✓ Minimized costs, as well as achieved effective utilization and quality goals to ensure an integrated approach to providing services by collaborating with the Executive Management Team.✓ Streamlined business operations within yearly budgets through the integration of the strategic plan of the organization.✓ Ensured standardization of processes, procedures and practices of college administrative processes and procedures, and made key contributions in the improvement of the flow of information between the departments within the college.

✓ Handled the approval of outgoing expenses of the EACPHS departments; while preparing adjusting entries and financial status reports. ✓ Progressively implemented policies; served as a liaison among outside individuals, administrators, and contractors.✓ Functioned as project manager over operational projects within college and coordinated use of facilities, which include negotiating funding for renovations and building maintenance.✓ Formulated quarterly budget projections for departmental directors and provided effective advice on financial strategies.✓ Expertly identified allocation of facility costs such as depreciation, interest, and operations to university functions such as instruction by conducting research in EACPHS and managing critical activity-based accounting project.✓ Trained and pioneered the usage of new university applications for procurement and travel and other electronic approval systems with EACPHS departmental staff.✓ Seamlessly provided access to periodic reports by organizing expenses into an Excel format.

✓ Keenly evaluated financial strength of corporate and high net customers/prospects (companies generating a yearly revenue of $5M) for the Business Development Group, including working capital and process improvements analysis that influenced financial performance.✓ Generated loan proposals in a clear and concise comprehensive form to senior credit officers for loan approval, documentation included risk rating models, profitability models, and cash flow assessments.✓ Presented detailed financial projections of customers/prospects to provide an independent written analysis for executive management.✓ Created profitability models and collaborated with the senior management to proactively negotiate business opportunities and credit restructuring with customers.✓ Served as advisor to CEOs and CFOs on how to improve operations and cash flow of their respective companies.✓ Steered key efforts in handling portfolio with loans totaling over $200M in loan commitments.✓ Successfully exceeded commercial banking sales goals for the fiscal year 2008.✓ Earned selection from sales originators to conduct research and analysis on potential customers and industries.

✓ Successfully managed two portfolios with loans totaling over $500,000,000 in commitments. ✓ Awarded exemplary credit analyst (out of 54) in Michigan twice in three years due to work ethic and quality of work. ✓ Supervised credit analysts and verified their financial presentations before submission to senior management. ✓ Performed strategic analysis to determine core competencies of companies in diverse industries; presented analysis to senior executives. ✓ Served as a liaison to cultivate the relationship between the bank and their customers; Negotiated loan agreements between customers and the bank. ✓ Accountable for detailed client support, analysis of uncollectible customer account receivables, high-level balance sheet and income statement analysis, and forecasting for other revenue sources and taxes.

Master Of Business Administration (Mba), Adminstration

Finance, General