Daisy Brown Email & Phone Number

Kent, Washington, United States

Kent, Washington, United States

Kent, Washington, United States

Tacoma, Washington

Provided technical leadership for a 45+ employee law firm specializing in business, personal injury, immigration, real estate, litigation, family law, and estate planning by building and maintaining IT infrastructure and operating systems including upgrades and mission-critical legal software implementation. Additionally, I ensured business continuity by facilitating help desk support and training for all staff.• IT Operations & Budget: Orchestrated entire business function supporting 24 attorneys and 40+ workstations through tactical troubleshooting and the creation and maintenance of a general technology budget and annual proposed capital purchases.• Disaster Recovery: Evolved server backup system to Veeam and Microsoft Azure cloud to improve disaster recovery and digital records retention.• Business Continuity: Modernized 35-50 workstations from build to deployment with no operational disruptions.• Project Management: Oversaw annual capital technology projects which included accounting system conversion, replacement of legacy workstations, upgrade to a hosted phone system, migration of on-premises systems to cloud-based solutions and thin client technology, document management conversion, decommissioning of surplus equipment, and office relocation.• Compliance Management: Coordinated the periodic retention compliance review and destruction process including periodic audits of file management procedures and systems to achieve operational excellence.• Business Transformation: Full conversion of domain network to Citrix hosted system to secure and streamline workflow.• Mobile Device Management (MDM): Governed 18-24 personal and firm-owned iPhones through IBM MaaS360 and MS O365.• User Access Planning: Established and configured remote access for 40+ in three days to support new COVID-19 protocols, creatively utilizing existing systems, without incurring additional costs.

Tacoma, Washington, United States

Provided end-user support of Windows computers, peripherals, Microsoft Office software, and legal-specific application. Trained new incoming employees and attorneys. • Worked effectively and cooperatively with fellow staff and attorneys.• Established and maintained good working relationships by actively involving others and helping them feel valued, appreciated, and included in discussions. • Placed higher priority on the team and/or organization goals than on own goals. • Offered to provide help and/or leadership to employees when they need assistance. • Assisted peers in implementing ways to monitor and evaluate client concerns, issues, and satisfaction and to anticipate client needs. • Took immediate action when confronted with a problem or when made aware of a situation. • Implemented new ideas or potential solutions without prompting; did not wait for others to take action or to request action.• Took action that went beyond job requirements in order to achieve objectives.

Tacoma, Washington, United States