Daisy D. Email & Phone Number

Los Angeles, California, United States

• Support management in executing recurring departmental projects such as staff proposals, incentives, budgets and surveys• Data mine nursing workforce related data geared to enhance operational efficiency and facilitate data-driven decision making • Assist in the implementation of SOP’s, onboarding processes, 30/60/90-day evaluations and mileage reimbursement procedures• Collaborate effectively with corporate executive assistants, onsite leadership and their administrative assistants• Manage calendars for 70+ employees including PACE panel providers, float providers and float nurses which help serve eleven full PACE sites and four newly added ACS’• Coordinate and communicate coverage assignment details to PACE floats employees, leaders and sites

Alhambra, California, United States

• Successfully resolved incoming calls from patients, insurance representatives, doctors’ offices and attorneys ensuring timely and efficient assistance with regards to any of the eight AHMC hospitals we managed• Verified insurance eligibility, processed payments and played a key role in the resolution of medical claims• Educated patients on diverse payment options including payment plans, financial assistance and potential discounts • Collaborated with medical billers, claims collectors, contract specialists, accounting department and third party collection agency liaisons for CBB and CMRE • Assisted patients in navigating the dispute process for facility charges and addressed any dissatisfaction with services • Proactively followed up with patients, relatives, attorneys and insurance providers while adhering to HIPPA regulations

Monterey Park, California, United States

• Successfully resolved incoming calls from Medi-Cal and CMC recipients, insurance representatives and doctors’ offices while using translator services as necessary ensuring timely and efficient assistance • Efficiently processed change of PCP, IPA and assisted with prior authorization requests • Educated members on their benefits and transition to Medi-Cal Rx• Filed grievances on members behalf and aided them with appeals process • Assisted members with insurance eligibility verification, COB for dual coverage and played a key role in the resolution of medical claims• Completed member ID card replacements, remailing of EOB, pharmacy catalog mailing and arranged transportation for medical appointments• Resolved pharmacy related calls concerning benefit coverage, co-pays and formulary coverage

Bell Gardens, California

• Collaborated closely with the Director of IT & Compliance, Business Analyst, Accounting department and Oracle MICROS team to provide accurate and timely reporting for stakeholders • Spearheaded the successful implementation of Oracle MICROS Inventory Management system for Warehouse and Food and Beverage department• Established and enforced the use of Berg Liquor Control system ensuring companywide regulated liquor pours, which led to theft prevention, precise inventory management, sales tracking and reporting • Played a leading role in the Oracle MICROS rollover from a self-hosted environment to cloud-based solutions• Managed the BeerSaver system ensuring precise beer tap inventory management, sales tracking and reporting• Oversaw the eConnect Global system focusing on employee theft prevention, performance monitoring, and compliance

Bell Gardens, California

• Assisted the Food and Beverage Director and six Department Managers with employee onboarding and offboarding, special events, projects, financial reports, warehouse management and menu development• Collaborated closely with HR, Payroll, Accounting, Marketing, Security, Tournament, Engineering and Facilities departments• Led department meetings and produced e-mails, memos and purchase orders• Managed daily and biweekly payroll for 300+ team members and assisted with their scheduling• Built strong relationships with vendors and attended conventions alongside and in absence of the director• Created and maintained drink and dessert menus and recipes for Phoenix Cafe• Managed purchase orders, invoices, and inventory for Phoenix Café • Trained Phoenix Café new hires and managed the schedule for kitchen aids

San Marino, California, United States

South Gate, California, United States

Accounting And Business/Management

California Certified Massage Therapist, Massage Therapy/Therapeutic Massage