Daisy Nolasco Email & Phone Number

Supervise and administer an Accounts Receivable portfolio totaling approximately $5 million, including spearheading all collection efforts and overseeing some of the company's most significant corporate accounts.Communicate directly with Accounts Payable departments across different companies and utilize diverse platforms to facilitate payment reception.Manage all account reconciliations and ensure alignment with the General Ledger. Record and manage payments within the ERP system.Prepare and record incoming payments, generate sales leads, conduct collective outreach to collect past due invoices, manage various outlook mailboxes, handle escalated calls, ensures procedures are in compliance with Federal & State Lien Laws

Monitoring social media channels for customer inquiries, comments, or complaints and responding promptly to maintain a positive brand image.Creating and implementing a comprehensive social media strategy aligned with the organization's goals and target audience.Planning and scheduling social media posts using social media management tools to maintain a consistent posting schedule and maximize reach.Monitoring social media channels for comments, messages, and mentions, and engaging with the audience in a timely and meaningful manner.Analyzing social media metrics and performance data to evaluate the effectiveness of campaigns, track key performance indicators (KPIs), and make data-driven decisions.

Addressing customer inquiries received via phone, email, chat, or social media promptly and professionally.Offering detailed information about products or services, including features, pricing, and availability, to assist customers in making informed decisions.Investigating and resolving customer complaints, technical issues, or service disruptions efficiently and effectively. Assisting customers with placing orders, processing returns, issuing refunds, or arranging exchanges as per company policies and procedures.Helping customers with account-related tasks such as updating personal information, changing subscription plans, or resetting passwords.Troubleshooting technical issues related to products or services, providing step-by-step guidance, and escalating complex issues to appropriate departments when necessary.Recording detailed notes of customer interactions, inquiries, complaints, and resolutions in the customer relationship management (CRM) system for future reference.Updating and maintaining a comprehensive knowledge base of frequently asked questions, troubleshooting guides, and product/service updates to assist customers more efficiently.

Warmly welcoming guests upon arrival, assisting with check-in procedures, and providing information about hotel amenities, services, and facilities.Fulfilling guest requests promptly and efficiently, such as arranging for luggage storage, transportation services, room upgrades, or special amenities.Addressing guest concerns or complaints with professionalism and discretion, and taking appropriate steps to resolve issues to ensure guest satisfaction.Serving as a communication liaison between guests and other hotel departments, such as housekeeping, maintenance, or front desk, to ensure seamless guest experiences.Managing the concierge desk, including answering phone calls, responding to emails, and assisting guests with inquiries or reservations throughout their stay.Providing assistance to guests during check-in and check-out processes, including arranging for transportation services, luggage assistance, and directions as needed.Communicating important information to guests, such as hotel policies, local events, weather updates, or any changes to services or facilities.Recording guest preferences, special requests, and relevant information in the hotel's guest management system to ensure personalized service for returning guests.Actively promoting hotel services, packages, and promotions to guests and providing information on additional amenities available for their enjoyment.

Addressing customer inquiries received via phone, email, chat, or social media promptly and professionally.Offering detailed information about products or services, including features, pricing, and availability, to assist customers in making informed decisions.Investigating and resolving customer complaints, technical issues, or service disruptions efficiently and effectively.Assisting customers with placing orders, processing returns, issuing refunds, or arranging exchanges as per company policies and procedures.Helping customers with account-related tasks such as updating personal information, changing subscription plans, or resetting passwords.Troubleshooting technical issues related to products or services, providing step-by-step guidance, and escalating complex issues to appropriate departments when necessary.Recording detailed notes of customer interactions, inquiries, complaints, and resolutions in the customer relationship management (CRM) system for future reference.