Daisy Jane Torres Email & Phone Number

Philippines

Co-owner / managing partner. Handles the business operations side of D&D Virtual Services.

United States

Minneapolis, Minnesota, United States

Respond to customer service inquiries through emailRoute inbound sales, media, and partnership inquiries to the correct personProcess replacement and give discounts whenever necessary

Working for a property management tech company as an Auditing Coordinator. I review and update the HOA documents, access instructions, and homeowner’s insurance of new homes, ensure utilities are turned on until the home is loved, and collect renter’s insurance of new residents.

Designate leads to Sales Representatives using CRM

Order fulfillmentOrder cancellationOrder monitoringFollow up with supplier and courierReplying to emails and tickets on Zendesk

Region Xi - Davao, Philippines

I worked as a customer service representative for a subscription-based company in California for more than 2 years now. We are handling customer concerns and inquiries through Zendesk. And as a phone representative, we use Talkdesk and had used Conversocial for customer's reach outs through our social media accounts. I was able to learn and mastered canceling and refunding orders through our billing tool, Recurly. I was able to solve an average of 60 calls and/or emails a day. All while maintaining above average satisfaction rating from our customers and following guidelines and procedures directed by the company. During my tenure, I have mastered the ways on how to win back our customers by following our core value that is "Customer is the Queen"

Davao City, Philippines

This side-hustle has been my outlet to release my passion for fashion. Check my Facebook page: https://www.facebook.com/nativechics8888

Region Xi - Davao, Philippines

Licensed Life and Financial Planner for this Pioneer VUL Life Insurance.

Special Blocck San Antonio Village, Agdao Davao City

I am currently practicing administrative and clerical duties as the owner of our family business running for 6 years. I personally handle the paper works such as but not limited to; fill-up receipts, provide quotations and statements of account, pay bills, pay-roll, update stocks and supply inventory. This and more are the things I do to ensure smooth daily operations. I am able to do all this while I concurrently had the full-time jobs listed.

Davao City, Philippines

Being good in organizational and administrative skills together with the ability to work under pressure and meet targets, I was able to help the Recruitment Team in interviewing and testing job seekers and create a pool of people to fill vacancies in a growing BPO company I had worked as an Account Executive-Recruitment Team.

As a front office manager, my department is the first and last impression that a guest has of the hotel, so it's my job to ensure it's a good one. Top of the list of responsibilities is to make sure that the receptionists on the front desk are well-trained, friendly, and offer a warm welcome and speedy, efficient check-in and check-out service for guests.Excellent customer service is the only goal I had in mind while working in the Front Office Department in a Four-star hotel in Davao City. I humbly started as a Front Office Cashier, then promoted as Reservations Officer, then accelerated as a Front Office Supervisor. I left the company as the Front Office Manager for 8 months with perseverance and dedication to my work.I trained my colleague to always give consistent high-quality standards, personalized service to every guest, and give customers ultimate satisfaction. I treat every colleague fairly and equally, make sure that I bring out their bests by creating a healthy working environment, and boost their personal and productive training skills.

Davao Del Sur, Davao Region, Philippines

I started working as young as 19 years old, I was able to balance my work as a Technical Support Associate in a BPO industry and maintain good grades with my studies. My versatility in different working hours was enhanced in this experience, and that time management is the key to success. I was able to work under a big US Telecommunications company with this account. In this experience, I was trained to be attentive to details and had harnessed my problem-solving skills as we interact with customers having different technical concerns or issues with the service the company is providing. I have mastered how to control my composure and to remain professional and polite even to the most agitated customer we had dealt with. I have strengthened my empathy skills in this experience and learned that the best way to pacify upset customers is to give proper solutions to their concerns and give them the assurance that you had listened and fully understood their issues.