Daisy Smith Email & Phone Number

Wellington, New Zealand

Wellington, Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

Within the Brand and Experience team, I was responsible for project management of Ministry publications (eg, annual reports, technical papers, consultation documents, info sheets, summaries, infographics). This involved proofreading, editing, formatting, image sourcing, working with external suppliers to arrange design and translation services, and web and.

Wellington, Wellington Region, New Zealand

Working in the Strategic Communications team on the COVID-19 Vaccination and Immunisation programme, I looked after the Ministry’s vaccine-related products and collateral, such as brochures and posters, and assisted with their development, key messages, and stock ordering process/forecasting. I worked closely with our print providers, other government.

Wellington & Wairarapa, New Zealand

Within the Digital Channels area of the Communications team, I looked after the Ministry’s printed publications, ensuring they were kept accurate, available, and fit for purpose. Often working with various areas of the business, I would see through the entire process from content creation and review and, to design/formatting, then print and web publishing..

Wellington & Wairarapa, New Zealand

I was responsible for providing ongoing support to the Business Services team. This included handling all external web communications, maintaining spreadsheets, covering reception, travel booking, scanning invoices, data entry, milk orders and distribution, printing documents, booking/organising meetings, and a variety of ad hoc tasks.

Wellington & Wairarapa, New Zealand

Within this small insurance company, I was responsible for organising all incoming letters and correspondence. This included ordering or locating physical files, creating tasks on the system for each work item, and distributing it to the relevant places. I would also send the mail out at the end of each day, and do all the filing.

Wellington & Wairarapa, New Zealand

• Handling inbound calls from both personal and business customers regarding their income tax
• Providing assistance and advice regarding tax codes, online accounts, rebates, and filing returns
• Administrative duties such as updating records, compiling and issuing letters, and arranging appointments

Melbourne, Australia

• Providing assistance to a boutique recruitment company, hiring for a range of roles across multiple industries
• Self-managed work recruiting Retail Store Managers
• Active recruitment, including screening applicants’ resumes, headhunting, conducting preliminary telephone interviews, arranging face-to-face interviews, and performing reference checks
• Maintaining relationships with high-profile clients

London, United Kingdom

• Working in a small team, taking calls from the distributors for the company
• Email front-door, with beginning to end responsibility for a range of enquiries
• Administrative tasks, including processing applications, sending mail, taking payments and creating ID cards
• Using a specialised IT system to record client data
• Completing security checks, ensuring client confidentiality
• Assisted in training new members of staff

London, United Kingdom

• Working in both a shop and a stall in a fast-paced sales environment, selling vintage clothing and accessories
• Customer assistance
• Cash handling, with store and register opening and closing responsibilities
• Merchandising to drive sales, with further incentives to meet sales targets

Southend On Sea, United Kingdom

• Customer dispute management regarding debit transactions
• Safe guarding confidential information and adhering to government data regulations
• Liaising with the Fraud department and bank branches
• Administration duties, including recording client calls and updating databases

Southend On Sea, United Kingdom

• Responding to high call volumes on behalf of the 'Which?' and 'Flying Brand' companies
• Working toward and exceeding demanding targets
• Effectively matching products and deals to customers' specifications
• Administrative roles within a large team

Southend On Sea, United Kingdom

• Receiving inbound calls from RBS credit card customers regarding their accounts. Handling customer complaints and dealing with unhappy customers in a professional manner
• Taking payments and up-selling additional services including balance transfers. Working in a small team towards call and sales targets

A Levels, English Language, Media Studies, Psychlogy, General Studies

Certificate In Teaching English As A Foreign Language, Distinction

Education record

Arts Past and Present

Education record