Responsible for managing a company's regional overall operations. This includes delegating and directing agendas, driving profitability, managing company organizational structure, strategy, and communicating with the group executive management and board.Responsibilities as Business Development Manager:• Directly responsible for driving business development in the region and growing revenue expectations in line with set budget• Deploy Flutterwave’s expansion and growth strategy in the assigned country• Set and Review sales performance against set targets on a weekly, monthly, and quarterly basis and discuss action plans for improvement.• Develop and implement sales strategies to gain market share in all product lines in the region.Strategy:• Developing and supporting the shared Vision of Flutterwave across East, South and Central Africa• Driving the execution of the Flutterwave Strategy and business plan approved by the Board.• Leading in the establishment of a strategic conversation with key stakeholders, clients and influencers within the organization’s markets.• Working with Management on the annual strategic workshop with the Board and Shareholder representation.Stakeholder Management and Customer Service:• Managing stakeholder relationships; specifically, regulators, Banks, Card associations, MNOs, and others.• Positioning the company as the Payment infrastructure of choice for businesses by building and maintaining trust.• Responsibility for managing executive relationships with regulators, industry stakeholders and internal stakeholders regarding escalations and industry outages. This includes advising parties of the outage, fixing/correcting the problem and producing a report of the outage/problem, the fix and future prevention.• Maintaining operational relationships with the Regulators.• Evaluating SLA reporting and measurements in terms of stakeholder’s satisfaction expectations.

• Direct and manage project development from concept design, to roll out and act as subject matter expert on e-channels processes• Identify product risk, and develop mitigating controls to ensure optimum product market fit. • Define and effectively communicate project expectations and success criteria to project team members in a timely and clear fashion throughout out the project cycle.• Work with cross-functional teams to develop and document product process flows • Review and update SOPs (Standard Operating Procedures) to enhance product adoption. • Oversee the e-channels team operations (mobile, personal internet banking, corporate internet banking) and track user experience.• Work closely with the marketing team to ensure we have channels that are innovative, customer friendly and easily accessible that encourage bank deposits e.g. Mpesa, card acquiring platforms e.g. Ipay and Flutter wave, GTCollection – linked to the School ERP system therefore reducing if not eliminating schools reconciliation nightmares.• Liaise with Card Management System vendors, card printers to ensure the platforms are operating effectively with low risk and back charges• Manage team motivation, define team goals and assign task with clearly defined outcomes which are measurable.• Ensure compliance with banks project methodology and manage project sign-offs

• Successfully set up customer service center to assist with client issues and ensure a quick turnaround time for issue resolution.• Relationship Management with customers to ensure customer new product requirements, Issues are effectively raised to management and resolved within reasonable time.• Achieved Elma target of annual utilities transactions target by incorporated at least a client (Banks and Sacco’s) Monthly to experience Elma through reselling to existing customers and Marketing of Elma• Focal point of contact between Craft Silicon customers/stakeholders to ensure 99% operational uptime. • Collected over 100 million bad debts, from clients through smart collection practices.• Established effective partnerships and working relationships with relevant internal departments (e.g. Sales, Accounting) to ensure timely and accurate invoicing and resolution of billing and reconciliation issues. • Coordinated with Aggregators to for additional billers and merchants to the systems.• Primary technical resource for customers articulated technology and did product positioning to both the business and technical users.• Liaise with developers, project managers, technical resources to communicate customer needs and expectations. • Subject Matter Expert (SME) for user experience and usage, was familiar with how all the system, features /functionality used, and common use case scenarios performed.• Coordinated UAT testing with customers, track defects, and make sure defects were resolved in a timely manner. • Offer technical support to customers in need

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