Daisy Martinez Email & Phone Number

Deltona, Fl, Us

Orlando, Florida, United States

-Analyze data using GraphPad Prism and Excel, providing insights and interpretations to support research objectives and enhance study outcomes-Manage multiple concurrent experiments, ensuring timely progress and adherence to project timelines while maintaining high-quality standards-Collaborate effectively with Principal Investigators (PIs) to ensure clear, responsive communication regarding project progress, experimental results, and timelines, consistently providing proactive updates and addressing any concerns to meet research objectives and foster strong, solution-oriented relationships.

Orlando, Florida, United States

-Trained and mentored 6 new research personnel in advanced molecular techniques, resulting in enhanced team efficiency and a more streamlined workflow.-Partnered with scientists and engineers in an interdisciplinary team to enhance the development of novel human organ-on-a-chip systems-Developed and optimized experimental protocols to investigate the pharmacodynamics of drugs in a neuromuscular junction system, improving research accuracy and productivity

Oviedo, Florida, United States

-Provided first-level technical support to students, parents, and staff via phone, email, and chat, ensuring timely resolution of issues.-Troubleshot hardware and software problems, including operating systems, applications, and connectivity issues, to restore functionality efficiently.-Documented and tracked support requests in the ServiceNow system, maintaining accurate records of issues and resolutions for future reference.-Collaborated with Tier II support teams to escalate complex issues and ensure seamless problem resolution-Coached new personnel in effectively managing issues while prioritizing exceptional customer service.

Orlando, Florida Area

-Led the unit sponsorship program, coordinating efforts and mentoring new personnel in the Naval Reserve to foster integration and development.-Investigated and resolved 94 trouble tickets during a two-week international military exercise, effectively troubleshooting incidents to ensure smooth operations.-Installed, administered, and maintained DoD information technology equipment, providing technical expertise to clients and personnel in accordance with Information Assurance (IA) controls.-Analyzed and resolved computer issues for clients at national and international military exercises, delivering prompt and effective solutions.-Configured over 300 workstations annually at international NATO exercises, ensuring seamless connectivity across various networks.-Managed the creation and maintenance of user accounts for the entire unit, enhancing mission capabilities through efficient user support.

-Coached new customer service personnel on delivering premier customer service, fostering a customer-centric environment and enhancing team performance.-Operated point-of-service cash register, efficiently handling numerous transactions with accuracy and timeliness to ensure a seamless checkout experience.-Greeted and assisted customers, providing information on merchandise sales and item locations to enhance customer satisfaction and drive sales.

Sanford, Florida

-Ensured proper labeling and storage of chemicals in compliance with GHS standards, promoting a safe laboratory environment.-Managed the evening biology lab, overseeing setup, inventory control, and safe storage of hazardous materials.-Calculated materials needed for over 40 microbiology, biology, and anatomy & physiology labs each academic semester, ensuring adequate resources for experiments.-Sterilized lab equipment and microbiology media using an autoclave, ensuring compliance with safety protocols and experiment requirements.

Bachelor Of Science - Bs, Biomedical Sciences, General, 3.711

Activities and Societies: Awards: UCF Scholars Award, Paul & Constance Hunter Scholarship, Dean's list;

Associate Of Arts (A.A.), Clinical Laboratory Science/Medical Technology/Technologist

Activities and Societies: Honors Program, STEM Club, Phi Theta Kappa