In this role, I lead process improvement efforts, developing SOPs and procedural manuals to optimize recruitment and onboarding. I oversee HR functions, design training programs, enforce policies, and manage hiring to recruit specialized instructors in line with Quality Education objectives. Additionally, I revamp HR processes, ensuring compliance with I-9, new hire reporting, workers' compensation, and performance evaluations. I enhance safety protocols by securing grants for updated first aid kits. Furthermore, I implement digital record-keeping to reduce administrative costs and streamline document retrieval, enhancing retention strategies.• Attained full compliance for HR department by implementing comprehensive strategies, resolving multiple non-compliance issues swiftly and effectively.• Enhanced proficiency of Human Resources assistant through targeted training initiatives, leading to skill advancement and improved performance.• A member of the administrative team that orchestrated improvement in the organizational culture of Dawson Community College, resulting in favorable employee feedback in 13 years.

As a Human Resources Manager, I led a team of 25 car experts, service advisors, and administrative staff, focusing on improving customer support and productivity. I spearheaded recruitment and retention strategies, reducing costs and improving service quality. Additionally, I initiated cross-education programs across four branches to promote personnel development. I also implemented HR agency protocols, resolved departmental conflicts, and enhanced competency in service and administrative roles.• Established fully operational HR department with robust processes, expediting organizational efficiency.• Achieved 25% improvement in the Customer Service Index, reflecting a substantial increase in customer satisfaction and loyalty.• Resolved disagreements in Finance and Insurance Department, resulting in a better work environment and revenue generation.• Encouraged capability enhancement in service and finance/administration staff, fostering professional progression and functional efficiency.

Duties consisting of:- Human Resource Duties: - Personnel file management - Assisting employees with benefits paperwork; performing liaison duties between employees and main office to expedite paperwork. - Created an electronic procedures manual for safety superintendent position to transition new superintendent. Includes but not limited to: Hyperlinks to forms and samples of forms properly completed, MSHA forms and information, step-by-step how to's of main tasks, & helpful resources. - Created an office procedures manual for mine clerk at mine site; prepared and executed training program to train additional mine clerk at other mine site. - Safety & Health: Assisting Safety Superintendent in mine site safety compliance. Including but not limited to: Self-rescuers, task training, fire extinguisher inspections, management and tracking of safety supplies, MSHA Compliance record keeping; Respirator fit testing, Maintaining first aid kits according to ANSI standards- Becoming familiar with 30 CFR compliance .- SDS - Auditing and maintenance of all compliance issues.- General office administration,

At Stockmen's Hotel & Casino, I trained managers to improve employee management, fostering growth and a positive culture. I also led HR operational process development and implementation, focusing on safety policies, training, and onboarding for regulatory compliance. Furthermore, I collaborated with executives on strategic organizational plans for business alignment.• Increased retention rates within the Porter department, leveraging commitment to employee satisfaction and engagement.• Mediated complex situation in Janitorial department, leading to improvement in team dynamics and overall departmental culture.

In this position, I established the human resources department from the ground up for a burgeoning law firm. I crafted foundational procedures and developed the firm's mission, vision, and values to guide the organizational culture. Additionally, I collaborated with an external CPA firm to develop and implement bookkeeping procedures, ensuring accurate financial management.

Crafted JKG written warranty for homes sales agreement, enhancing customer satisfaction and ethical business practices. Developed procedures manual, oversaw compliance, and instructed new employees in job cost tracking, weekly payroll, and accounting tasks.● Accomplished cost savings by optimizing "bank draw" process, resulting in notable reduction in overhead expenses.● Elevated customer happiness through attentive service and tailored solutions.● Bolstered vendor ties, fostering smoother transactions and increased cooperation.- Used Peachtree Sage software, MS Word, MS Excel

- Performed general office administration functions, as well as legal assistant duties which included: Writing drafts of pleadings and various legal documents, filing, tracking deadlines, filing documents with various courts, and client relations, etc.- December, 2011, started working on bookkeeping tasks. Accounts Receivable extremely delinquent; caught it up and maintained monthly billing until my departure. Specifically performed A/R. Performed basic audit of Trust Account.- Software used: MS Word, MS Excel, MS Outlook, Amicus Attorney, QuickBooks

- Assisted Human Resource Director in interviews for Big Timber Administrative Assistant position, attending interviews, asking interview questions, filling out forms. Trained replacement for Big Timber Office. - Traveled to Red Lodge during last month of employment to cover for Administrative Assistant's absence and re-organized office structure and procedures; duplicated Big Timber office procedures manual and customized it for Red Lodge Office. - General office administration; answered incoming lines; organized monthly meetings with various agencies including: Sheriff's Office; County Court; Board of Directors. - Transcription of sessions for Big Timber Satellite Office, Red Lodge Satellite Office, as well as various counselors and psychologists for the Billings, MT, main office. - Created office procedures manual and resource library with step by step procedures for performing functions creating continuity for position.- Attended MANDT de-escalation training annually. Miscellaneous IT troubleshooting for Big Timber Office with Thin Client hardware and secured VPN. - Wrote initial Satellite information for new website for Big Timber and Red Lodge pages. (http://www.mhcbillings.org/?page=bigtimber)- Software used: MS Word, MS Excel, MS Outlook

Secretarial/Bookkeeping services to several small businesses in Absarokee, Montana, area.- Secretarial duties included: Typed mailings, edited website for Edge Learning of Montana, created newsletters, created filing systems and office procedures, designed letterhead stationery, created various spreadsheets to increase productivity within specific businesses, created office structure and flow for talent agency as owner had no established system, re-organized structure and flow for flower shop, performed research and designed advertisements for real estate company, and and various office duties.- Bookkeeping duties included: QuickBooks Financial; inventory input and tracking, balancing checkbooks, paying bills, and created net worth statements.- Software used: MS Word, MS Excel, QuickBooks, Dreamweaver

Started feed and ranch supply store with no retail experience.- Within 3 years, business grew to over $283,000 in gross sales within a community of less than 2,500 residents.- Sales increased 34% between 2006 and 2007, with net profits doubling each year.- Supplier and other resources to educate myself on various ranch necessities and feed. - Designed Excel spreadsheet for calculation of payroll and processing of 940, 941, and unemployment tax reporting. Processed all payroll quarterly and annual reports and forms.- Hired, trained, and managed 1-5 employees; specifically hired and had on premises one individual/expert whose knowledge of ranch feed and supplies assisted clients to make necessary decisions.- Designed office organization/management and office procedures manual. Installed and maintained QuickBooks Point of Sale system with QuickBooks Financial integration. Performed monthly bookkeeping and financial duties, including Accounts Receivable, Accounts Payable, and management of Small Business Association loan.- Provided various 4-H training for local 4-H clubs and donated items and labor to various community and 4-H fundraising projects.- Held marketing dinners with customers providing expert speakers to improve their ranching, farming operations.- Used online print and copy website to create affordable marketing; designing postcards, business cards, and all marketing materials.- Software used: MS Word, MS Excel, PowerPoint, MS Outlook, QuickBooks Point of Sale; QuickBooks Financial. Established a back-up system for all records, especially financial, and installed battery back-up system.

- Self-studied and passed exams for the following licenses: Series 7; Series 66, Life & Health Insurance, Property & Casualty Insurance.- Set up new offices and organized computers, software, filing systems.- Created and managed Compliance Library and Compliance requirements to meet SEC Regulations. - Other Duties: Liaison between broker/dealer and clients to solve client problems and meet client needs; All miscellaneous office management, administrative, and secretarial tasks, including multiple phone lines.- Software used: Financial Software specific to Prudential Financial, MS Word, MS Excel, PowerPoint.

Worked from home. - Prepared financial statements for Commercial Design, Inc., and related partnerships. - Organized Office Procedures manual and prepared financial schedules for annual audit by CPA firm. - Prepared year end Profit Sharing Plan records for CPA firm to process.- Software used: MS Word, Lotus 1, 2, 3

- Maintained company's financial records: Lines of Credit with bank; checkbooks; job cost; Accounts Receivable; Accounts Payable; prepared financial statements; paid bills; and monitored income of two related partnerships. - Performed Human Resource duties such as: Processed quarterly/weekly/annual tax forms; payroll records; group insurance plan; prepared year end profit sharing plan records for CPA firm to process; Part of interviewing team.- Prepared records and worked with CPA firm for annual audit.- Used: Lotus 1, 2, 3, WordPerfect, Textra

- Transcription and various typing Answered four incoming telephone lines, public contact/service.- Organized company's first OSHA Material Safety Data Sheet books for each jobsite; - Processed payroll when manager was absent; Job Cost tracking using Lotus 1, 2, 3.* Used WordPerfect, Textra, Lotus 1, 2, 3