Daisy Robles Email & Phone Number

Fayetteville, Nc, Us

Cincinnati, Ohio, United States

IT Security Consultant for the City of Cincinnati• Administered and managed key security tools including Rapid7 XDR/SIEM, Symantec, Iboss Web Filter, Microsoft Defender for Office 365, and Cisco Umbrella DNS filter.• Provided ongoing administration of Microsoft 365 services, including Exchange Online, Entra, Teams, and SharePoint.• Resolved security and network-related incidents using ServiceNow, acting as a resource for addressing security concerns.• Authored Security Standard Operating Procedures (SOPs) and Requests for Information (RFIs) and contributed to cloud security evaluations.• Conducted audits and maintained documentation of security systems administrator access.

San Diego, California

• Managed systems and services such as Microsoft 365, Active Directory, print server management, and shared drive structures.• Led client projects, including SharePoint Online migrations, MFA implementation, Conditional Access policies, and cybersecurity training.• Developed and standardized processes for services such as user onboarding and offboarding, access management, VPN client setup, wireless access points, network assessments, and MFA configuration (among others).• Conducted network security assessments to identify vulnerabilities and enhance client IT infrastructure.• Acted as escalation point for Service Desk Technicians, resolving complex technical issues.

Diliman, Quezon City

• Design and implement security systems/infrastructure solutions to guard against unauthorized access to electronically stored and/or transmitted data and protect against reasonably anticipated threats and hazards.• Leads the development, maintenance and enforcement of Corporate IT Policies, Procedures and Standards;• Develops and updates the Information Technology (IT) Security Plan that aligns with the company’s business, mission, goals, and objectives;• Resource person for IT Security matters and concerns;• Drafting, Review and Implementation of Information Security policies and procedures;• Prepares IT Security project timelines and procedures;• Acts as project manager for IT Security infrastructure-related activities or projects• Resolves security-related issues escalated by technical support group• Administration of Corporate Security Infrastructure Solutions:o Trend Micro Officescan 10.6 corporate antivirus systemo Trend Micro Inter Messaging Security System corporate email security o Trend Micro ScanMail corporate email security systemo Microsoft System Center Configuration Manager (SCCM) 2007o Palo Alto Enterprise Firewall

Diliman, Quezon City

• Provides IT helpdesk support to internal clients.• Answers queries regarding IT services and policies.• Troubleshoots computer issues concerning servers, network, internet, and security.• Serves as escalation point for Technical Support team.• Performs administration of Microsoft SCCM 2007 for computer inventory, software deployment, and remote technical support• Performs administration of the Trend Micro Enterprise Security Suite including antivirus, messaging security, vulnerability protection, and data loss prevention.• Performs administration of the corporate firewall.• Serves as technical lead in the deployment and implementation of various systems such as:- SCCM and its distribution points- Antivirus servers and other security systems- Virtualization of application servers using Hyper-V• Serves as Secretariat for the corporate CyberSecurity Risk Assessment project• Prepares project proposals, timelines, progress and accomplishment reports for immediate superiors.