Daisy Siah Email & Phone Number

Singapore

Secondment to IMDA for 15 months OJT attachment.

CSDP 18 months program

Singapore

Early Childhood Development AgencyCorporate Development & ServicesInformation Services

Assisted walk-in clients at Social Service Office with Comcare & COVID-19 Recovery Grant (CRG) related enquiries. Processing of CRG grants, verifying documents and making contact with clients for relevant information.

Singapore

The company acquired Making Sense Learning Centre Pte. Ltd. in Nov 2020.Indigo Education Centre Pte. Ltd.Operations Manager• Part of Operations Management to lead and manage the front desk team across 6 branches, ensuring that processes and operations are streamlined and standardised across all branches.• Assisted in the planning and set-up of a central notes collection hub at a 13-classrooms outlet to facilitate the ease of collection of materials for tutors and eliminate the need for operations staff to change materials in each classroom after every 1hr and 45mins interval. • Enhanced existing roster schedule interface for operations management to better plan manpower across 6 branches, increasing readability and clarity by up to 50%.• Strategised with finance to keep bad debts rate low, tasked to monitor and ensure financial status reports for 580 Chemistry students are accurate, up-to-date and reliable.• Conducted a series of cross-training sessions with acquiring company’s staff to support the transition stage of acquisition in areas of finance, operations and sales.• Forecasting problems that can arise potentially for operations during ad-hoc events or new implementation of processes or communications.

Singapore

The original company was acquired by Indigo Education Centre Pte. Ltd. in Nov 2020.Making Sense Learning Centre Pte. Ltd. Operations Manager, May 2019 - Oct 2020• Led a 9-member team in conducting the day-to-day operations across 3 tuition centres, delivering timely, attentive and positive customer experience to all clients.• Handled, maintained and troubleshot Student Learning Management System (LMS) with over 650 users to ensure a seamless and bug-free online learning experience from home.• Initiated and launched "The Making Sense Experience User Guide" as an online student orientation manual with illustrations, poster and instructional videos created from scratch using industry-standard software such as Adobe InDesign and Adobe Premiere Pro, raising student's accessibility and awareness of the company's services by 70%.• Trained a total of 15 front desk admins to-date on company's protocols, delegated duties accordingly to staff's abilities and actively upskill employees sporadically during the course of employment.• Researched, implemented and fine-tuned company processes based on staff’s feedback and operation’s needs to increase productivity, reduce redundant workload and prevent wastage of resources.• Performed analysis to ensure all financial accounts are reconciled on a daily basis and to provide swift actions to resolve discrepancies and issues.

Singapore

Making Sense Learning Centre Pte. Ltd.Administrative Specialist• Oversee the day-to-day operation of 2 tuition centres, with emphasis on providing a high level of customer service, a comfortable study environment for students and clean premises for all.• Digitalised, improved and adjusted existing processes to increase accessibility, workflow and efficiency up to 80% through migration to a more secured, stable and user-friendly cloud storage system.• Set up yearly and monthly student trend analysis report to monitor peak periods to strategically plan for enrolment activities.

Singapore

Intertek Testing Services Pte Ltd Petrochemical Department (PCD), Laboratory Intern• Independent day-to-day operation as Analysts Assistant, support in tests involving fuel oil, petroleum and petrochemical samples.• Assisted chemist with ultraviolet-visible spectroscopy calibration curves preparation.• Stringently followed lab protocols, sanitation standards and testing procedures.• Tasked to ensure quality control, housekeeping and other lab duties.

Master'S Degree, Environmental Science

Master's by Coursework, 2 years part time degree Master's in Life Science (Environmental Science)

Bachelor'S Degree, Chemistry

Chemistry & Biological Chemistry May 2015 - July 2015 CM9071 Undergraduate Research Experience in Chemistry & Biological Chemistry I.