Daisy Siah Email & Phone Number

Singapore

Secondment to IMDA for 15 months OJT attachment.

CSDP 18 months program

Singapore

Early Childhood Development AgencyCorporate Development & ServicesInformation Services

Assisted walk-in clients at Social Service Office with Comcare & COVID-19 Recovery Grant (CRG) related enquiries. Processing of CRG grants, verifying documents and making contact with clients for relevant information.

Singapore

• The company acquired Making Sense Learning Centre Pte. Ltd. in Nov 2020.Indigo Education Centre Pte. Ltd.Operations Manager
• Part of Operations Management to lead and manage the front desk team across 6 branches, ensuring that processes and operations are streamlined and standardised across all branches.
• Assisted in the planning and set-up of a central notes collection hub at a 13-classrooms outlet to facilitate the ease of collection of materials for tutors and eliminate the need for operations staff to change.
• Enhanced existing roster schedule interface for operations management to better plan manpower across 6 branches, increasing readability and clarity by up to 50%.
• Strategised with finance to keep bad debts rate low, tasked to monitor and ensure financial status reports for 580 Chemistry students are accurate, up-to-date and reliable.
• Conducted a series of cross-training sessions with acquiring company’s staff to support the transition stage of acquisition in areas of finance, operations and sales.

Singapore

• The original company was acquired by Indigo Education Centre Pte. Ltd. in Nov 2020.Making Sense Learning Centre Pte. Ltd. Operations Manager, May 2019 - Oct 2020
• Led a 9-member team in conducting the day-to-day operations across 3 tuition centres, delivering timely, attentive and positive customer experience to all clients.
• Handled, maintained and troubleshot Student Learning Management System (LMS) with over 650 users to ensure a seamless and bug-free online learning experience from home.
• Initiated and launched "The Making Sense Experience User Guide" as an online student orientation manual with illustrations, poster and instructional videos created from scratch using industry-standard software such as.
• Trained a total of 15 front desk admins to-date on company's protocols, delegated duties accordingly to staff's abilities and actively upskill employees sporadically during the course of employment.
• Researched, implemented and fine-tuned company processes based on staff’s feedback and operation’s needs to increase productivity, reduce redundant workload and prevent wastage of resources.

Singapore

• Making Sense Learning Centre Pte. Ltd.Administrative Specialist
• Oversee the day-to-day operation of 2 tuition centres, with emphasis on providing a high level of customer service, a comfortable study environment for students and clean premises for all.
• Digitalised, improved and adjusted existing processes to increase accessibility, workflow and efficiency up to 80% through migration to a more secured, stable and user-friendly cloud storage system.
• Set up yearly and monthly student trend analysis report to monitor peak periods to strategically plan for enrolment activities.

Singapore

• Intertek Testing Services Pte Ltd Petrochemical Department (PCD), Laboratory Intern
• Independent day-to-day operation as Analysts Assistant, support in tests involving fuel oil, petroleum and petrochemical samples.
• Assisted chemist with ultraviolet-visible spectroscopy calibration curves preparation.
• Stringently followed lab protocols, sanitation standards and testing procedures.
• Tasked to ensure quality control, housekeeping and other lab duties.

Master'S Degree, Environmental Science

Master's by Coursework, 2 years part time degree Master's in Life Science (Environmental Science)

Bachelor'S Degree, Chemistry

Chemistry & Biological Chemistry May 2015 - July 2015 CM9071 Undergraduate Research Experience in Chemistry & Biological Chemistry I.