Daisy Fischlein Steffensen Email & Phone Number

Aarhus, Denmark

Tester og Scrum Master på projekter for e-nettet. Mine primære opgaver er:•Afklaring og review af krav samt udarbejdelse af acceptkriterier i tæt samarbejde med e-nettet.•Udlede testcases ved hjælp af testdesignteknikker og en risikobaseret TMAP inspireret tilgang.•Samarbejde med udviklerne omkring afklaring af scope og automatisering af tests.•Ansvarlig for Scrum-ceremonierne og løbende at hjælpe og guide teamet.•Underviser på kursus for nye medarbejdere i Systematic. Kurset lægger vægt på vigtigheden af tidlig test og hvordan Systematics testproces understøtter dette.•Aktiv i både Test- og Scrum Masternetværket i Systematic. Jeg får meget ud af at netværke og sparre med kolleger fra andre dele af organisationen.

Aarhus

Tester og Scrum Master på projekter for e-nettet. Mine primære opgaver er:•Afklaring og review af krav samt udarbejdelse af acceptkriterier i tæt samarbejde med e-nettet.•Udlede testcases ved hjælp af testdesignteknikker og en risikobaseret TMAP inspireret tilgang.•Samarbejde med udviklerne omkring afklaring af scope og automatisering af tests.•Ansvarlig for Scrum-ceremonierne og løbende at hjælpe og guide teamet.•Medunderviser på kursus i Systematics testproces for nye medarbejdere i Systematic.

Aarhus

Tester for elevplan.dk, a web based system for the Danish vocational schools with over 25.000 daily users.My tasks included he following:• Clarifying acceptance criteria and preparing test plans and test design, in collaboration with the customer and developers in both Denmark and India. • Responsible for the execution of the internal tests, including bug reports and test reports.• In charge of bug fixes, including the initial screening of bug reports from the customer and handling change requests. • Coordinating releases.

Aarhus, Denmark

My responsibilities in my current position cover three main areas; Test, CMS training and JIRA/Confluence administrator.Test:In regards to test I am responsible for defining our test strategy and implementing test procedures, in collaboration with developers and project managers. This test strategy provides guidelines on both static and dynamic test activities, including the following:• Functional tests • Unit testing• Code reviews• Automated GUI testing using Selenium• Performance and load testing• Regression testing• Retest of bugsI also have hands-on testing responsibilities, where I review the requirement documents, formulate the test plan, write the test design and test cases, execute the tests and follow up on defect reports.JIRA/Confluence administrator:We use JIRA and Confluence for project/issue tracking and documentation of our projects.I am one of the administrators of JIRA and Confluence. This responsibility includes continuous evaluation of our use of these tools and making appropriate adjustments to templates and workflows, in an effort to better utilize these tools. It also includes a role as mentor for other employees and customers, to encourage the use of these tools to ensure knowledge sharing and traceability.CMS training:I am responsible for the training of customers in new solutions developed on Sitecore, EPi Server or Umbraco. I give the customers a general training in the standard functionality of the specific CMS and a more specific training in how to use the functionality that has been developed for them specifically. This role includes a responsibility for writing and maintaining user guides.

Åbyhøj, Denmark

webdanmark.com is a digital agency specialized in web based e-commerce and intelligent marketing.At webdanmark.com I have been responsible for starting the support department and have improved the customer support experience dramatically by:• Defining support procedures.• Ensuring that support inquiries are directed directly to the support team through a designated support e-mail and phone number.• Implementing a ticket system (Fogbugz) to keep track of support issues and new features.• Implementing a rostering system to ensure that our customers can receive help 24/7.• Working to standardize procedures and testing to ensure fewer bugs.My daily responsibilities include:• Prioritizing and follow up on customer support issues to ensure SLA compliance.• Project management of new features and projects for existing customers.• Implementation of JIRA, Confluence and JIRA Agile that we are bringing into use in 2014.• Customer support and sparring for the support team.• Training customers and new employees in the use of different systems i.e. Sitecore, Umbraco, ExactTarget, Campaign Monitor and Fogbugz/JIRA.• Quality assurance.• Invoicing.In addition to starting and streamlining the customer support at webdanmark.com I have made a difference by:• Initiating a review of all existing customers to identify the solutions we can no longer support in a satisfactory manner, as our core competencies have changed since the company was founded.• Persistently encouraging the project managers to attend monthly meetings to share knowledge and discuss opportunities for improvements in our project processes, by booking the meetings, sending agendas and meeting minutes before and after each meeting and consistently working to ensure that the decisions are implemented.The customers that I have worked with at webdanmark.com include:Imerco, Noa Noa, Fona, Kaufmann, Lindhardt og Ringhof, Silvan, Færch Plast, Skagen Designs, Energi Midt and Danmarks Radio.

Viby J, Denmark

Assisting the project managers with various tasks such as• Writing testcases• Performing manual tests• Invoicing• Writing customer manualsResponsible for handling incoming support inquires• 1. level support of various content management issues.• Coordinate with developers on issues that require developer assistance.• Follow up on issues, ensure test and coordinate deploys.

• Interviewing and assessing applicants for the au pair and camp programs. • Guiding the applicants through the application procedure. • Checking references.• Writing interview reports.

Cruise Ship

Dealing Roulette, Black Jack and Poker. Working with staff and guests from all over the world, providing first class customer service at the gaming tables.

Dealing Roulette, Black Jack and Poker.

Massachusetts, Usa

Responsible for arranging and leading adventure trips for girl scouts.

Master Of Science (Cand. It), Information Technology

Thesis: Communication in agile distributed software development - written in collaboration with Danske Bank, IBM and Systematic.

Bachelor Of Science (B.Sc.), Mathematics And Statistics

Activities and Societies: Mat/Fys Tutorforening, Mentor

Computer Science, A

I attended Foothill College for two semesters where I completed classes in C++, and HTML/XHTML.