Daisy Wang Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York City Metropolitan Area

• Developed, implemented, and reviewed operational policies and procedures• Ensured safety, security, and integrity throughout the transitional housing program• Monitored and supervised operations team to increase productivity• Analyzed operational budget and reduced expenses• Liaised with various teams within organization, building ownership, and clients• Provided excellent customer service to resolve complaints and issues

New York City Metropolitan Area

• Guided residents toward positive life changes using motivational interviewing with a culturally sensitive and trauma-informed approach• Worked with justice impacted population to identify and address needs • Deescalated situations arising from substance abuse and mental health crises• Provided referrals for and connected clients to job training, housing resources, and counseling

New York, New York, United States

• Utilized QuickBooks to report accurate financial records• Processed weekly payroll and administered employee benefits• Managed organizational structure, responsibilities, and staffing needs• Analyzed cost controls across projects to support goals and objectives

New York City Metropolitan Area

• Engaged employees through strategy meetings, evaluations, and training to boost productivity• Created processes for inventory management and sales tracking• Streamlined collections process to collect past due invoices, which resulted in a significant decrease in delinquent accounts• Quickly resolved complaints with compassion and a professional approach

New York, New York, United States

• Oversaw a non-profit organization assisting low-income families with reliable tax preparation services• Successfully led a team of 200+ through 5 tax years and claimed over $55 million in NYS and Federal tax refunds for our clients• Liaised with IRS and NYS Taxation to ensure compliance with regulations• Developed new training initiatives to ensure staff excellence• Organized fundraising events with community organizations

Master Of Public Administration - Mpa

Master Of Social Work - Msw

Bachelor'S Degree