Yili Xu Email and Phone Number

- Solved problems of insufficient, redundant, risky internal control processes in an advisory project for a joint venture auto parts manufacturer, compiled Risk Control Matrix and DoA Matrix documents with a total of 90+ suggestions and received comments from project manager as highly efficient- Improved client service quality and shortened client feedback time by drawing flow charts with Microsoft Visio to visualize control processes- Facilitated communication with client through slides of more than 30 pages, bilingual emails and documents, reported project progress to client management, collected feedback and ensured feasibility of suggestions

- Learned to utilize 4 different internal systems to maintain and analyze customer data, optimized service processes, improved product penetration and customer loyalty- Provided comprehensive service by teaching 63 one on one orientation classes, writing 35 first-class feedback reports and communicating with parents on a daily basis, received high customer satisfaction- Partnered with 9 colleagues to manage 400+ customer relationships, provided detailed and efficient coverage

- Analyzed and assessed potential financial fraud risks during two on-site auditing projects by supervising inventory, verifying journals and making statistics using Excel

- Carried out invoice entry and data export with company's internal ERP software, improved customer relations by issuing 100+ sales invoices without delay or error- Gathered information, analyzed data with Excel as part of company-wide annual financial analysis and provided management with proposals for cost reduction and efficiency enhancement