Daiva Whelan Email & Phone Number

County Dublin, Ireland

• Main point of contact for over 30 distributors in EMEA and APAC region
• Receiving and processing customer purchase orders for goods and services; creating and distributing daily sales orders, invoices, RMA, credit notes.
• Ensuring that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing, invoices, complains are resolved satisfactorily.
• ensuring all export documentation requirements are in place prior to product shipment (preparation of commercial invoice, certificate of Origin, Declaration of conformity, Certificate of quality assurance, other.
• Dealing with freight forwarders to organize deliveries and collections

Dublin, Ireland

• Coordinated with freight companies, verified costs, scheduled and tracked of merchandise from supplier to warehouse or warehouse to customer.
• Reconciled purchases and receipt of goods on a daily basis in multiple logistic warehouses, entered stock into the system.
• Created Purchase orders, Sale orders and Invoices on a daily basis.
• Prepared and monitored all tracking documents relating to each inbound / outbound shipment.
• Collected all export documents, shipping documents and proof of delivery documentation.
• Verified and registered all necessary documents for new clients and suppliers.

Drogheda

• Managing customer order bookings and delivering in line with customer-requested ship dates.
• Liaising with customers, manufactures, third part transport providers in relation to delivery information.
• Checking and ensuring correct documentation follow deliveries.
• Keeping track of ongoing changes in surcharges and keep customers updated regularly.
• Assisting in the processing of both sales and purchase invoices.
• Reporting sales and open orders results.

Swords, Co. Dublin

• Ensuring that transactions and the transport required are assigned to the most efficient haulier for that delivery and that the delivery is carried out without issue in accordance with customer requirements.
• Entering all transport jobs into the traffic system to ensure correct information is given to haulier and that they are aware of any restrictions.
• Co-ordinating activities between hauliers, depots and delivery locations to ensure that the product is delivered according to the plan.
• Creating a daily depot plan, ensuring that transport is covered and that all the depots are aware of deliveries and collections. Update all depots on a daily basis as to any changes that may occur during the process of.
• Remaining in constant contact with hauliers until all jobs for each day are complete.
• Liaising with customers by telephone, email, addressing queries and updating with delivery/collection information.

Kaunas, Lithuania

• Managing and controlling of Transport Department.
• Negotiating with transport companies (road, air and sea service provider):o Developing specifications and evaluating strategic transport service providers;o Conducting and managing tenders and contracting of service.
• Monitoring shipments in order to ensure timely delivery from suppliers (~500) and to customers (~ 70) from/to Europe, Asia and North/South America.
• Providing solutions for extra ordinary transport needs: same day, specific time, non standard routes deliveries.
• Liaising with customers, suppliers and transport providers in relation to delivery information.
• Dealing with Customs’ and customs brokers in compliance with applicable domestic and foreign customs procedures where trade regulations are required.

Certificate In Pharmaceutical And Medical Device Operations, Pharmaceutical Sciences

Master, International Business Management

Bachelor, Management And Business Administration