Daja Ervin Email & Phone Number

Rosedale, Md, Us

Baltimore, Maryland, United States

• Maintain team attendance and create monthly assignment schedule • Train new hires and assist with onboarding procedures for the initial 30 days of employment • Led recruitment efforts by conducting phone interviews and participating in first round of on-site interviews • Manage daily and monthly performance reports for the enrollment team • Led weekly management enrollment strategy meetings with upper management • Report issues and trends observed from other… Show more • Maintain team attendance and create monthly assignment schedule • Train new hires and assist with onboarding procedures for the initial 30 days of employment • Led recruitment efforts by conducting phone interviews and participating in first round of on-site interviews • Manage daily and monthly performance reports for the enrollment team • Led weekly management enrollment strategy meetings with upper management • Report issues and trends observed from other enrollment counselors and leads to upper management • Analyze student escalations and provide consultative coaching to enrollment counselors in order to solve student issues. Show less

Baltimore, Maryland, United States

*Promoted to Enrollment Team Lead• Manage lead pipeline in CRM, Zoho, in order to organize leads throughout the contact strategy and enrollment process • Conduct inbound and outbound phone sales • Engage with leads through chat platform, LiveEngage • Top Performer on the Enrollment Team for the months of June, July and August averaging revenue of $65k per month in student enrollments.

Baltimore, Maryland, United States

*Promoted to Enrollment Counselor• Outbound outreach to 100+ leads a day to gauge interest in StraighterLine courses • Manage team email and voicemails in order to connect the appropriate lead to their enrollment counselor • Provide basic information about our courses and company to interested leads over the phone.