Dajahn Carter Email & Phone Number

Little Falls, NJ, US

Atlanta, GA, US

• Lead of End User Deployment teamTransitioning Acadia Health Care Behavior Health Hospitals from Paper medical records to electronic medical records.Site Level Assessments – inventory existing end-user computing.
• Procurement Support – For each facility, present equipment recommendations for reviewand approval and once approved, prepare requisite purchase orders for processing. Monitorstatus of purchase orders and coordinate.
• Equipment Deployment and Testing – For each facility, inventory equipment shipments,unpack, stage, and deploy equipment.
• Creating and implementing scalable Cisco networks according to client specifications.
• Testing and troubleshooting installed Cisco systems.
• Resolving technical issues with networks, hardware, and software

Atlanta, GA, US

Atlanta, GA, US

* Analyzed and documented support processes**, enhancing resolution efficiency and providing detailed guidance for issue handling, directly supporting system improvements and user training.* Developed comprehensive documentation** for software enhancements and issue resolution used across training programs and field operations, ensuring consistency and.

Woonsocket, RI, US

• Provide comprehensive technical support to 30+ CVS retail locations.
• Troubleshoot and support WAN, LAN, and WLAN.
• Execute basic tasks on route switching, routing, security, and wireless systems like and port re-configurations with DNS, DHCP, and TCP/IP protocols.
• Consistently achieve strict SLA’s within a reasonable time.
• Proficient in incident response management during security events and high-priority escalations including SEV 1,2,3 tickets and ensuring a timely resolution.
• Identify critical path and pro-actively engage technical teams to resolve issues quickly, restore service and keep projects on track.

Woonsocket, RI, US

Atlanta, GA, US

• Provide technical assistance and support to end-users, including troubleshooting both hardware and software issues, for over 500 employees within the organization.
• Communicate technical knowledge to end-users through training and guidance related to various systems and applications such as O365, Windows 10 and 11, iOS devices, and mobile devices.
• Possess a strong understanding of laptops, VMware VDI and physical desktops, ensuring prompt and effective support for all systems.
• Perform management, maintenance, and audits of hardware and software inventory to ensure proper documentation of all assets.
• Maintain the optimal performance and availability of the O365, Windows 10 and 11, iOS devices, and mobile device environments.
• Establish and maintain comprehensive documentation of all issues and solutions in an incident management system to obtain high customer satisfaction and fulfill service level agreements.

• Maintained computer systems and served as technical support when there is a malfunction in the system.
• Managed PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintained user PCs, including upgrades and configuration as needed.
• Provided support with on-boarding of new users and Troubleshoot problems reported by users and analyze and isolate issues.
• Controlled and oversaw the implementation of security measures to protect company-data from unauthorized access or viruses.
• Configured, installed and maintained software applications such as MS Office, and antivirus software.

New York, NY, US

Support Sales Operations on system and process improvement projects with involvement in designing and implementing enhancements and improving data quality.Work with CRM and data visualization systems such as SFDC and DOMO.Analyze current and past trends in key performance indicators.Run reporting and develop insights on sales trends and key business.

Washington, DC, US

Utilized effective teaching strategies, lesson planning and classroom management to administer instructional courses. Develops and fosters interpersonal

New York, NY, US

Understanding client requirements and aligning with company’s variety of products & services, elevating sales revenues and profitability along with achieving client satisfaction.

Trading and analyzing the market pertaing to option express, forex, and futures.Executing trades- placing orders to buy as well as sell puts and calls.Ability to make fast investment decisions- Knowing when to exit a trade to minimize losses and maximize dividends.

Customer Service - These include phone calls, email messages and follow-ups concerning product delivery and quality issues. Legal-From forming a limited liability company to creating legal contracts.Administrative Tasks - Making phone calls to customers, scheduling appointments, managing calendar.Accounting - Tax preparation, analyzing financial.

Bachelor'S Degree, Information Systems

Associate Of Science - As, Liberal Arts And Sciences/Liberal Studies