Charles Daka Email & Phone Number

Lusaka Province, Zambia

Collaborate with management and stakeholders to execute the bank's digital products strategy.Ensure products and services are priced in line with bank guidelines and monitor competitor pricing.Conduct market surveys and compile data to assess product performance and pricing effectiveness.Develop pricing models focused on demand, competition, and cost; propose and implement pricing adjustments and promotions.Create and test digital products, ensuring they meet operational and financial requirements.Monitor the performance of digital channels and provide detailed reports to management.Lead product testing, risk mitigation, and ensure compliance with regulatory standards.Interface with Flexcube to integrate digital products and ensure correct financial reporting.Facilitate the creation of product manuals and train stakeholders on product usage.Carry out monthly revenue assurance exercises to ensure accurate fee collection on all digital products.Support budgeting for digital product initiatives and vendor management.Provide regular performance analysis and reports, ensuring alignment with budget and revenue targets.

Lusaka, Zambia

Zambia

Zambia

• Obtaining customer information by answering telephone calls, interviewing clients, and verifying information • Resolving customer complaints and escalating to appropriate staff where need be• Recording money that comes in as payment through various channels• Renewing customers on relevant platforms• Responding to WhatsApp messages on the various Call Center groups• Maintaining and recording late renewals• Sending Call Center Manager weekly reports• Making Quality assurance calls, courtesy calls to customers and calls to delinquent customers• Ensuring delightful customer experience and staying current on product & system knowledge• Recovering money from delinquent customers and achieving monthly KPI scores

Zambia

• Reviewed applications both online and physical and performed eNAPSA registration.• Verified, generated invoices for clients and organized files for clients to facilitate the organization • Attended to walk-in customers professionally by phone, email, and in-person to improve commutation• Participated in Seminars to sell information to the public and increase awareness• Completed day to day range of operational tasks to meet set targets to improve the work performance

Zambia

Writing invoices and performed daily bookkeeping▪ Maintained records related to sales, returns and inventory availability▪ Collaborated with the manager to provide customer feedback and recommended operational changes to meet emerging trends.▪ Assisted customers by answering questions and fulfilling requestsBanking-depositing the cash salesAccounting-Reconciling cash and electronic voucher sales with remaining stock

Master'S Degree, Global Central Banking And Financial Regulation

Bachelor Of Science - Bsc, Economics, Merit

Activities and Societies: Vice Projects coordinator-Copperbelt University Economics Association▪ Research methods and dissertation ▪.