Strategic Leadership and Project Management: Directed high-impact media projects using sophisticated project management methodologies, such as Agile, surpassing business objectives within stringent timelines.IT Infrastructure and Network Enhancement: Headed the revitalization of warehouse networking and ongoing upgrades to IT infrastructure at the nonprofit, increasing performance and coverage over 100%.Video Production and Data Analysis: Produced compelling video content increasing viewer engagement near 300% and utilized advanced data analysis to strategically refine marketing efforts and business operations increasing sales from social sources over 400%.

Technology Integration and Monitoring:Platform Migration & Configuration: Migration of monitoring platforms to enhance operational efficiency. Configuration of new collectors in vCenter and optimized existing setups in ScienceLogic to bolster network reliability and performance monitoring.Client and Device ManagementOperational Support: Collaborated with operations teams and clients to diagnose and resolve device and authentication issues, significantly reducing downtime and improving system availability. Client & Device Support: Provided robust support for a diverse range of client devices and environments, both cloud-based and local, ensuring high service standards in a managed services framework.Communication and Incident HandlingMultichannel Support: Offered timely assistance across various communication platforms including Slack, ServiceNow (for incidents and requests), and Email, improving resolution efficiency and user experience.System Auditing and ComplianceData Integrity and Security: Conducted comprehensive audits of critical systems including ServiceNow CMDB, network backups via Cattools, and inventory management across Central/SolarWinds/N-able. Ensured rigorous compliance with security protocols and maintained accurate access controls for Slack and Management Tools.Cloud Infrastructure SupportAzure Cloud Services: Specialized in troubleshooting and resolving complex issues within Azure cloud environments, enhancing system stability and client trust.Access and Directory ManagementAccess Control Management: Managed internal Active Directory configurations and user-centric self-service tools to streamline operations and improve security posture across organizational levels.

Advanced Troubleshooting and CollaborationComplex Solutions: Diagnosed and resolved issues with advanced storage systems and security devices, including NetApp, Veritas, and Symantec products, significantly minimizing downtime and enhancing system reliability.Engineering Collaboration: Collaborated closely with engineering teams to develop effective solutions for complex storage-related problems, enhancing system performance and capacity planning.Vendor Support: Actively engaged with vendors to troubleshoot and rectify problems with critical devices, ensuring operational integrity and service continuity.Leadership Coordination: Partnered with Managers and Supervisors to address and resolve pressing storage and networking issues, facilitating improved network strategies and infrastructure resilience.Network Troubleshooting: Identified and implemented resolutions of network issues by collaborating with network engineers, improving network efficiency and security across the organization.

Technical Support and System AdministrationAdvanced Hardware Troubleshooting: Diagnosed and repaired hardware issues, significantly reducing system downtime and improving reliability across key operational areas.Imaging Server Configuration: Configured and managed imaging servers, optimizing deployment processes and ensuring efficient system setups for multiple organizational units.Network Problem Solving: Proactively identified and resolved network issues, enhancing connectivity and performance stability throughout the organization.Comprehensive IT Support: Provided essential IT support across six campuses, serving as a key point of contact for both routine and urgent technology-related concerns. This role involved streamlining operations and improving service delivery to enhance user satisfaction and support educational objectives.