•Solely responsible for budgets of $1MM to $2.5+MM for project management of large and small programs•Planned out annual budgets exceeding $8.5mm, in conjunction with VP of Global Information Security, using a risk-based approach•Established a multi-year roadmap for the department for the first time which helped increase productivity by 15%•Supplied strategic leadership, vision, and people management for information technology programs and initiatives to improve overall security posture, user experience, and stakeholder satisfaction which all increased by upwards of 20%•Managed board-facing projects and guided global, cross-departmental project teams through conflict such as technological and communication barriers to help improve project completion times by 40% •Provided day-to-day leadership, coaching, and professional development to a team of project managers, project coordinators, and IT engineers typically ranging between 2 and 10 individuals•Created real-time reports via ServiceNow for various departmental metrics including cost and resource saturation to help improve project completion times by 40%

•Responsible for budgets of $.5MM to $1+MM for project management of large and small projects, such as major network uplifts and multiphase system upgrades in preparation for rollout of global platforms•Aided Program Manager with preliminary annual budgetary activities for budgets exceeding $10mm•Assisted with design of project schedule and lead meeting cadence to increase on-time project delivery by 25%•Established project intake process for the IT department to use•Interviewed, trained, and onboarded new project coordinators and project managers within the PMO to help build from the ground up•Worked with PMO Director to define and implement new processes and improve existing ones•Acted as a liaison between IT and operations to facilitate business objectives with minimal guidance

•Supplied technical insight to bring about efficiency and lean practices in a manner that would optimize business operations by 10%•Solved a wide variety of technical problems in a time-oriented manner•Documented various processes to assist the team in being more effective and efficient•Provided support to 3,500+ users, spanning across the US, Canada, and Europe

•Managed daily operations of the teller line, ensuring efficient and accurate processing of transactions •Trained and supervised a team of tellers in customer service standards, transaction procedures, and compliance with banking regulations•Resolved escalated member issues promptly and effectively, maintaining a high level of customer satisfaction•Balanced currency, coin, and checks in cash drawers daily, maintaining accuracy and accountability•Assisted in opening and closing procedures of the branch, ensuring adherence to security protocols•Fostered a positive team environment through effective communication and leadership, promoting teamwork and morale•Adhered to all regulatory requirements and internal policies to maintain compliance within the credit union•Processed loan applications and provided results to members for private loans up to $75,000•Supplied insight on the investment opportunities members•Assisted with any hardware or software issues the office experienced that required on-site assistance

•Greeted and assisted guests upon arrival and departure, ensuring a positive first and last impression•Managed reservations using inputting guest information and preferences•Provided information to guests about hotel amenities, local attractions, and directions•Handled guest inquiries and concerns promptly and professionally, striving for guest satisfaction•Processed payments and maintained accurate records of transactions•Coordinated with housekeeping to ensure rooms were ready for incoming guests and maintained cleanliness standards•Responded to phone calls and emails in a courteous and efficient manner•Collaborated with other hotel departments to ensure seamless guest experiences•Managed check-in and check-out procedures efficiently, minimizing wait times•Handled confidential information with discretion, including guest personal details and payment information

•Managed daily operations of a busy Papa John's Pizza location, ensuring smooth workflow and excellent customer service during shifts•Supervised and motivated a team of 10+ employees, delegating tasks and providing guidance to maintain high standards of performance and efficiency•Conducted thorough training sessions for new team members on company procedures, safety protocols, and customer service standards•Monitored inventory levels and placed orders to ensure adequate stock of ingredients and supplies, optimizing cost-efficiency and minimizing waste•Resolved customer complaints promptly and professionally, ensuring customer satisfaction and loyalty•Prepared and maintained accurate shift reports, including sales figures, labor costs, and inventory records•Demonstrated strong leadership skills by making effective decisions under pressure and fostering a positive work environment•Implemented operational improvements to streamline processes and enhance productivity, resulting in increased efficiency and profitability