Develop a deep understanding of each client's business objectives, challenges, and unique requirements.Collaborate with clients to create and execute tailored success plans, aligned with their goals and our solutions.Proactively engage with clients on a regular basis to provide guidance, address concerns, and gather feedback.Monitor and analyze client usage patterns and data to identify opportunities for upselling or cross-selling additional services.Anticipate potential roadblocks and work with clients to mitigate risks to their success.Measure and track key performance indicators (KPIs) to assess the health of client accounts and drive strategies for improvement.Participate in client onboarding and training to ensure a smooth adoption process.Contribute to product development and improvement by providing insights based on customer feedback and experiences.

Track sales data to assess trends and make proactive strategy changesMaintain weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.Develop deep knowledge of customer businesses and relationship to company objectivesSchedule daily customer appointments and make sales presentations...Maintain up-to-date knowledge about product information and promotions.Communicate with customers through phone, e-mails, chats and personal visits.Work independently or in a team to achieve monthly sales quota.Develop sales strategies and determine sales forecast and projections.Stay up-to-date with online marketing trends and competitors.

Established and optimized schedules to keep coverage and service in line with forecasted demandsEffectively allocated tasks during high-traffic times to keep operations running smoothly and employees focusedStrengthened merchandising and promotional strategies to drive customer engagement and boost salesMentored 15-member sales team in applying effective sales techniques and delivering top-notch customer serviceAssessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trendsPrepared packages for shipment, pickup and courier services for prompt delivery to customersReviewed job applications to identify, optimal candidates, and promptly corresponded with all applicants and coordinated and conducted interviews

Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interestSpearheaded promotional appearances on behalf of station and to increase sales for advertisersRecorded ads and commercials for over 100 local businesses, edited cuts and aired results on strict schedulesSet up, maintained, and operated audio recording equipment and performed troubleshooting and audio system breakdown for On-Site broadcastsWrote, recorded, and produced, commercial spots for advertising clients in :15, :30: and :60 time frames.

Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retentionMaintained accurate and current customer account data with manual forms processing and digital information updatesCalculated correct order totals, updated accounts and maintained detailed records for inventory managementConferred with customers about concerns with products or services to resolve problems and drive salesAnswered an average of 100+ calls and emails per day, addressing customer inquiries, solving problems and providing product information