-Supported key software and data solution activities to ensure the success and satisfaction of over 100 clients at an industry-leading cloud-based software-as-a-service (SaaS) company.-Utilized well-developed problem-solving skills and a proven understanding of PHA-Web, the company’s flagship SaaS product, to quickly and consistently identify solutions to time-sensitive issues and promote hundreds of new and existing customers’ technological and strategic goals.-Engaged in seamless remote collaboration with technicians, developers, and a nationwide client base in a fast-paced, customer-focused environment.-Consistently maintained accurate documentation on the progress of hundreds support inquiries while working with the product development team to address client concerns, fix bugs, and convey customer feedback.

-I manage all facets of the business, including accounting, marketing, customer success, and client retention-Fostered strong relationships with an extensive list of long-time and repeat clients. I have attained a 4.97/5 average score in client satisfaction by providing top-notch customer service and fixing issues that arise during all phases of the customer lifecycle, from the initial sale and implementation to feedback and renewals.-Created and remotely implemented 500+ learning plans involving high-level science, technology, and engineering content.

-Collaborated with and carried out the precise instructions of multiple instructors. -Identified trends in student submissions and created 40+ data-driven reports with actionable recommendations for improving future processes. -Demonstrated excellent organization and time management skills by routinely coordinating deadlines and objectives on multiple projects simultaneously, in accordance with the company’s best practices.