Dak Patel Email & Phone Number

Canada

Toronto, Ontario, Canada

In our relentless pursuit of greatness, we're dedicated to developing individuals, building elite teams, and cultivating an uncommon culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally.

Toronto, Canada Area

Toronto, Canada Area

Toronto, Ontario

Newcastle Upon Tyne, United Kingdom

Team Lead• Lead a team of 10 people to support IT operations.• Coach and Train staff, utilizing call evidence to give effective feedback empowering personal development• Giving feedback and setting appropriate targets for members within my team. • Managing and prioritizing targets for Level 1, Level 2 and Level 3 agents.• Managing Absence and Attrition alongside Key Performance indicators• Ensure all Reviews and Exit interviews are conducted appropriately.• Participate in Search assessment days to guarantee that excellent people are recruited by having an understanding of what skills, knowledge and talents are required to fulfill company requirements• Involved in performance management of a team including personal and company KPI achievement.Sr Technical Support Engineer• Provided Level 2 and Level 3 IT Support in production environment.• Has develop in-house tracker using MS Excel and Macros which was adopted by the Home IT Support team and has saved Million $$ by maintaining service usage under fair usage policy.• Provided support for Software issue, Code review. • Has been awarded best employee of the month on several occasions.

Short term Projects

• Software Development: ERP System Analysis, Design and Development that includes various modules such as Financial Module, HR Module, Inventory Module, Security System• Task Scheduling, Assignment and Monitoring: Assigned tasks to all the team members and monitored their progress by maintaining close interaction• Led software development project team; provided guidance to the team, liaised with the management, end users and related clients to meet the requirements of the software• Played instrumental role as Oracle DBA and performed database administration (Oracle 8i)• Assisted in training the staff of our organization for the use of the new software developed• Involved in documentation, tracking meeting minutes and worked as a member of Interview Panel

• Has developed biometric attendance system and other programs to validate fingerprints of their employees• Successfully developed fingerprint verifications modules.

• Used HTML, DHTML, CSS, VB Scripts, and Java Scripts to develop various websites.

Master Of Computer Applications, Information Technology

Activities and Societies: BINA - Biometric Identification & Authentication System Developed algorithms for Bio-metric Identification.

Bachelor Of Science In Statistics, Statistics, Gold Medal