• Designed Monthly Finance Reporting for AWS Finance leaders, reporting monthly & term bill revenue waived • Extract Transform & Use AWS customer usage data using SQL to run custom billing for AWS customers and tracking data usage reports using Quicksight.• Designed standard template response mechanism for analysts reducing SLA response for customer tickets by 50% catering 80% of tickets in queue• Brainstormed with the team to create self-serve options (wiki, dashboards) for stakeholders to reduce incoming ticket volume by 70% in 6 months• CTI pipeline creation for ticket inflow and queue maintenance reducing ticket escalations and delayed SLA by 60% • Creating mechanisms with global team to address the root cause for billing errors, and establishing processes to prevent recurrence. Reduced the error count from 15 avg to 2 errors on average per month• Leading end to end User Acceptance Testing plans and test cases for automating tools to scale private pricing for all AWS services• Authored multiple Technical/Operational process documents and SOPs for teams leading to process standardization• Facilitated brainstorming sessions with Account team to understand customer problems/requests and then working backwards in resolving them• Executing critical operational tasks for the Private Rate Cards (PRC) team to ensure customer is billed promptly and accurately• Leading monthly reporting & commitment attainment- shortfall calculation process for 3000 AWS CloudFront customer Ids, running quality and Audit checks to ensure an error free experience for the Account team customers • Extensive experience in Research & Development to established new processes & methods for customer requests and product enhancements• Leading Interviews as a panelist by working on Hire and Develop the Best & actively taking part in Phone screens and interview loops for my team also Mentoring and training new team members joining the team

• Worked directly with customers to understand problems and capture requests for feature enhancements via SIM Ticketing system• Led and facilitated discussions on Product / Ticketing backlog and completed customer requests• Maintained and updated data for worldwide Amazon fulfillment centers for FacMan systems• Conducted Sprint calls and Scrum planning for the team along with grooming the sprint backlog• Supported 13 internal products technically / functionally and their constant feature enhancements and revisions in versioning.• Created and maintained Wiki pages and technical documentation for all internal products• Created Wireframes and User Stories in AdobeXd to support internal product enhancement• Participated in an on-call rotation to give customer 24x7 highs severity ticket support• Data extraction from the SQL Workbench, cleaned the data and generating reports on excel to track and report on metrics which are KPI, allowing performance improvements so that the desired outcomes are achieved

• Initial Learning program Bootcamp on ETL process, data warehousing, data acquisition, data processing, AWS.• Mastering data visualizations and data warehousing processes for the ongoing projects.

• Performed sentiment analysis on customer survey data for SAP products to improve quality of service for future deliverables.• Utilized SAP Analytics cloud system to design prototypes of dashboards used for POC of projects.• Designed UX/UI -UI5 mockups as prototypes for POC of projects.• Performed tasks that maintain necessary master and transactional data that supports our local and global project reporting for a multimillion-dollar project with a major international airline.• Performed qualitative research on e-commerce business. • Coordination and reconciliation of issue log and risk documentation for project creation on Sap systems using Jira software.• Analysis of issue log using pivot tables and excel graphs to derive useful insights out of the log created.

• Administer Inventory and Purchase database. • Performed various administrative services for Rutgers Business and Auxiliary services department.• Analyses of the work order along with creating reports of daily issues reported to BAS.• Network with clients to optimize the collection of business requirements.• Track Purchase Request and clear discrepancies in the database

• Proctor job is invigilation of exams and being a helping hand to disability services for conducting and helping students read and write their exams.• It is a professional aura for exams created by the Office of Disabilities to work with Professors and Students in administering and keeping the integrity of exams during testing.

• Worked on SCADA systems to analyze and learn the operations of an entire oil refining terminal.• Utilized data received from SCADA systems to understand the Balance of Plant and derived usefulness out of that data.• Utilized FAST/TOOLS SCADA system to see real-time data.• SCADA systems are designed by L&T for Indian Oil to automate their entire terminal and by working on this I learned about the automation of a terminal and derived usefull insights from the data collected by that systems.

• Worked as a campus ambassador for internshala. Job for a campus ambassador is to publicize all the upcoming tasks and the workshops by the company for the students. • Student partner is the only contact point for the company with the college.

• Developed an inventory management web application.• Goal was to effectively store all the data entered by the staff to maintain there count of electronics purchased or the items that are working and the ones that are not working in the department • Created a database linked with the web application to save and store all the data.• Data analysis was done on all the stored and collected data to derive useful insights about the usage of the electronics in the office.• This system was used to keep a track of the new and old machines in the office in an organized way so as to analyse the work orders and maintain records.