- Managing 800 computers through active directory in 2 sites- Maintaining the Inventory of all IT related Items- Application Deployment and maintenance through Symantec Tools- Managing Backups and restorations- Over the Phone and Desktop support for all IT related devices- Monitoring the network for potential threats and intrusions- Designing and maintaining the network diagrams- Monitoring and troubleshooting all internet related issues- Configuring IP and Digital phones as per requirement- Switching ports and VLans as per requests- Communicating with UK, USA, India, Philippines on requirement- Communicating with end user, higher management and vendors on procurement requests- Perform feasibility checks before new implementations- Managing the entire printer network of 60 network printers- Managing 3 file servers parallel with backup and security functions- Ensuring the resources are shared with necessary GPOs to relevant OUs and user groups- Conduct and assist on internal compliance audits (ISO 27001)- Work according to the Roster in 30 day consecutive periods- Performing IT risk Assessments- Working close with the production teams to understand their requirements and queries to provide them solutions

I worked as a trainee technical assistant in Sri Lanka Telecom Services Ltd (17th September 2012 to 17th March 2013). On cabling router & switch Installation.