Daksh Panchal Email & Phone Number

Brampton, On, Ca

Toronto, Ontario, Canada

• Managing help desk operations, logging, troubleshooting, and resolving technical issues for end-users, ensuring efficient problem resolution and high customer satisfaction.• Liaising with system and application specialists to address complex technical issues and providing support on system or application design.• Performing diagnostic procedures to identify and resolve end-user technical issues, minimizing disruptions to productivity.• Writing PowerShell scripts to automate repetitive tasks, streamline processes, and enhance productivity within the IT environment.• Using PowerShell cmdlets for Active Directory tasks, including user provisioning, group management, and permission assignments.• Configuring and managing devices via Microsoft Intune, enforcing security policies, application deployment, and ensuring compliance across end-user devices.• Providing deployment and operational support for server-side and cloud technologies, such as Citrix, ensuring seamless operations and end-user access.• Facilitating virtual and physical imaging for devices and offering end-user training to promote smooth technology adoption and user competency.• Assisting with security patching of corporate endpoints, ensuring adherence to security baselines and compliance standards.• Creating, documenting, and refining procedures to streamline IT operations and improve team efficiency.• Supporting the testing and rollout of new end-user computing technologies, contributing to smooth technology transitions and successful user adoption.

Brampton, Ontario, Canada

Burlington, Ontario, Canada

Burlington, Ontario, Canada

• Assisting and resolving routine inquiries related to VPN, Active Directory accounts, network, Office 365, licensing, remote connections, and the organization’s internal systems. Operating security software such as Deep Freeze, Crowdstrike, FortiClient and Azure Active Directory. • Performing user/groups specific hardware and software configuration and installation.• Acquiring networking knowledge and improving debugging skills while addressing various IT issues. Contributing to maintaining, replenishing, and tracking company-owned IT resources.• Developing excellent interpersonal and communication skills by collaborating with on-site and remote employees. Demonstrating the ability to work under pressure and provide support during overtime if required. • Assembling, configuring, and customizing desktop PCs.Installing, configuring, and customizing Windows client OS and various software packages as required. Troubleshooting board-level desktop/laptop problems. • Ensuring all clients are updated to the latest level of service packs and anti-virus protection. Participating in Disaster Recovery tests, planning, and execution. • Running voice/data/video cables as required. Performing weekend maintenance work on occasion. Ensuring compliance with all Evertz Policies and Procedures. • Undertaking other related duties and responsibilities as assigned by the Company from time to time. This co-op experience showcased adaptability and reliability by providing support during overtime when necessary, ensuring uninterrupted IT operations.

Gujarat, India

• Established and nurtured welcoming and engaging atmospheres within Discord communities, fostering meaningful interactions among members.• Developed innovative strategies resulting in increased community participation, interaction, and retention rates.• Skillfully moderated discussions, enforced community guidelines, and swiftly resolved conflicts to maintain harmony. • Created and tailored Discord servers to align with specific community needs and preferences, ensuring a seamless user experience.• Expertly configured roles, channels, permissions, and integrations to enhance server functionality and usability. Maintained vigilant oversight of server performance, security, and stability, implementing updates and enhancements as needed to ensure optimal operation.• Designed, developed, and maintained custom bots using Node.js, streamlining tasks and elevating user experience within Discord servers.• Seamlessly integrated bots into Discord servers, ensuring compatibility and reliability across all functionalities. Collaborated closely with team members to develop and implement bot features tailored to meet evolving community requirements effectively.• Formulated and executed dynamic social media strategies to amplify visibility and engagement for Discord communities. Produced compelling content, including posts, images, and videos, strategically tailored to resonate with diverse audiences across various social media platforms.• Monitored social media channels diligently, promptly responding to inquiries, and fostering meaningful interactions with the community in a professional and timely manner.This experience showcases my proficiency in social media management, community management, Discord server administration, and Node.js bot programming, thereby establishing my capacity to foster participation, facilitate community expansion, and enhance the user experience across multiple platforms.

Computer Systems Technicians - Information Technology & Infrastructure Services

High School