• Forecasted resources in advance for project planning to allow clients to realise budgets ahead• Inspired collaboration between the team allowing cross-training and knowledge sharing to grow• Held daily scrums with the development team to ensure that project is on track• Provided weekly updates to clients on the development progress and gathered any feedbacks• Gathered new requirements and advised clients the timelines and agree together the project scheduling• Tracked & allocated the live service tickets via ServiceNow to ensure SLAs are met

• Led agile development process and conducted daily stand-ups resulting in increased productivity and on-time delivery of projects• Managed the whole development process using methodologies such as Agile & Waterfall where best practise was applicable• Provided regular updates to the client which included showcases to capture feedback• Successfully managed concurrent projects across various industries such as Finance, Travel, Gaming, NFT, Retail, Social, in technologies like Web, E-Commerce (woo-comm/Shopify/Magento), Mobile Apps, AR/VR and CRM (HubSpot/SalesForce)• Assisted in QA/Testing conducted to ensure the development is to client satisfactory • Suggested better processes/functionalities to improve the project and check the competitors to suggest improvements to new/existing projects resulting in client satisfactory, retention and business growth including SEO/Marketing• Used various Project Management Systems such as JIRA, Confluence & bespoke to track projects and ensure that CMMi compliance is followed dependant on project with any relevant docs related to project• Account Management keeping budget in mind and revenue growth• Face to face meetings held and/or on-site visits as well as online video calls with international clients• Provided training & user guides to clients to those of non-technical background

• Acting as a Scrum Master to plan and co-ordinate the software development of clinical systems using agile methodologies• Facilitating and chair daily scrums, sprint planning and retrospective meetings to ensure that burn down of work, impediments are raised and deliverables are on track to monitor project progress • Prepare and present project status to internal higher management and external clients• Gather new and existing client requirements and ensure that these are added to the product backlog and advise when development is planned• Test new bugs and features for system improvements in readiness of deployment and update release notes where needed and build knowledge of product• Work closely with Sales to provide projective timelines of new sales and provide project progression of existing development to assist with generation of revenue• Shield the team from interruptions to ensure that deliverables are met within expectations• Coordinate with other internal teams to ensure that all information is collated and shared

• Assigned project staff members to specific tasks/projects• Test new features at different deployment stages from testing to live servers• Understood and reviewed current processes and suggested possible solutions or development by utilising knowledge of the system/application• Understood and absorbed the algorithms and chronology currently in applications to become a guru and advice development to company for working more effectively and sufficiently• Created technical project briefs along with mock-ups where possible to assist developers• Liaised with off-shore developers on estimated timelines along with test plans and used the Systems Development Life Cycle (SDLC) methodology• Monitored, tracked and reported on project status to relevant key stakeholders• Conducted and produced test cases, fed back on bugs/issues as part of the testing phases• Advised on deployment to each environment and signed-off and implemented of go-live date• Weekly catch ups meetings held with developers on progression, suggestions and any issues• Weekly Monthly service review with 3rd party supplier to discuss project updates, future projection of projects to allow additional resources and ad-hoc updates• Acted a central focal point of contact for internal and external technical support of application• Built client relationships and rapport• Reconciled invoices back to project expenditure

•1st point of contact for raising, chasing and completing the ticket requests for departmental and off-shore supplier •Test internal applications to ensure business requirements are met•Quality check processes and provide sufficient feedback to relevant areas to implement process improvements•Train end users on new applications•UAT testing on new applications to ensure that roll out is met and fit for business•Authorised User for off-shore supplier to ensure that all new starters are set up to start production, leavers & new applications are raised in time•Presenting recommendations to senior management by using formulated reports to prevent human error•To analyse critically and evaluate existing sales reporting processes and procedures and recommend improvements to enhance and streamline processes where there is a clear cost benefit to the business•Ad-hoc Projects using SMART (Specific, Measurable, Attainable, Relevant, Time) objectives to meet deadlines.•Advising, supporting and managing teams in a matrix organisation•Business trips to train the off-shore supplier ensuring all team members are fully conversant with existing and newly implemented procedures•To actively seek the guidance/advise for relevant teams/departments to ensure all data is gathered and taken into account when collating and presenting the project findings•Accruals for sales and revenue•Forecasting forwards sales to assist in off shore supplier to account for head count•Reconciliation of all global sales followed through to GL Account•Successful projects allowing to audit/reconcile and collect revenue month-in-month against sales•Valuable team member and willingness to help others•Commended by senior management for change management recommendations and solutions•Consistently ensured impeccable delivery of projects 100% to company objectives, SLAs and best practices•Experience in Internal and External audits conducted to meet business requirements with end to end processes

•1st point contact for technical issues•Resolving internal queries to completion•Liaise with departments to implement new processes and IT Equipment•Update databases to ensure accurate data is present•Assisting in hardware and software queries