Dalbir Kumar Email & Phone Number

New Delhi

New Delhi

Handling motor Claims

North West Delhi, Delhi, India

1. Improving Customer Satisfaction Index.2. To monitor and manage the entire claim Delhi & NCR.3. Supporting local Satellite offices in emergency / TAT and Outstanding reduction / tie-ups4. Development of network such as surveyor module, pre-inspection module & appointment of external surveyors etc.5. Ensure acquiescence w.r.t. guidelines issued from HO time to time 6. Class room training of newly joined Analyst & Surveyors7. Review open/close files of local offices for… Show more 1. Improving Customer Satisfaction Index.2. To monitor and manage the entire claim Delhi & NCR.3. Supporting local Satellite offices in emergency / TAT and Outstanding reduction / tie-ups4. Development of network such as surveyor module, pre-inspection module & appointment of external surveyors etc.5. Ensure acquiescence w.r.t. guidelines issued from HO time to time 6. Class room training of newly joined Analyst & Surveyors7. Review open/close files of local offices for better TAT8. Supporting Marketing team for Dealers tie-up and network development to achieve office target9. Ensure faster settlement of Claims, aging analysis, Maintaining TAT, analyzing claim size,10. Making regular visit to local garages & Dealer Workshop, Show less

New Delhi Area, India

• Working in M/S D.D.Motors Maruti-Suzuki authorized dealer as an Deputy Manager-Body shop • Handling general administration ,man power planning & project work • To assist supervisors for technical problems in body shop/workshop.• Supervision of Body shop, paint shop.• Handling all necessary documentation as per required by insurance co.• Dealing with surveyors about settlement of accidental vehicle.• Timely delivery of repaired vehicle with quality job and customer… Show more • Working in M/S D.D.Motors Maruti-Suzuki authorized dealer as an Deputy Manager-Body shop • Handling general administration ,man power planning & project work • To assist supervisors for technical problems in body shop/workshop.• Supervision of Body shop, paint shop.• Handling all necessary documentation as per required by insurance co.• Dealing with surveyors about settlement of accidental vehicle.• Timely delivery of repaired vehicle with quality job and customer satisfaction.• Prepare reports of labour, spare, man power &. Target programmed.• Planning and organizing service activities & other initiatives for increasing workshop revenue. • Purchase and maintenance of body shop equipments Show less

• All necessary formalities regarding receiving & delivery the vehicle.• Handling all documentation of insurance claim & service.• Technical analysis and remedial solution.• Making estimates for the accidental vehicles including major loss.• Failure Analysis, Problem solving & Technical reporting to service head.

Diploma In Auto Engg., Automobile Engg.

Studied about Automobile Engineering.

B.Tech In Mechanical Engg., Automotive Engineering Technology/Technician

Graduate with Mechancal Engineering.