• Served as the primary point of contact for clients, building strong relationships and understanding their unique uniform needs.• Collaborated with clients to develop tailored uniform programs that align with their brand image and industry requirements.• Facilitated a collaborative and solution-oriented working environment across internal teams, including delivering client feedback and implementation.• Developed project plans, timelines, and budgets to ensure successful program implementation.• Coordinated logistics and distribution processes to ensure on-time delivery of uniforms to designated locations.• Sourced and managed relationships with suppliers and vendors to ensure the timely delivery of high-quality uniform components.• Negotiated contracts and agreements to secure cost-effective solutions while maintaining quality standards.• Partnered with the Inventory Manager to effectively predict trends in sizing and products and manage the purchase of the needed garments proactively.• Directed the sourcing project for alternative fabrics and suppliers during the supply chainand logistics complications caused by Covid 19.• Managed and maintained inventory needed by each account which is unique to the client.

• Mentored staff on how to attain their KPIs and advocated for a customer-centricapproach.• Motivated and coached the sales team to meet sales objectives by mentoring staff.• Created business strategies to attract customers, increase store traffic, and enhance profitability.• Responded to customer complaints and concerns in a professional manner to ensure return business.• Arranged and executed promotional material and in-store displays.• Prepared detailed reports on business trends, customer requests, and products.• Found and resolved any issues or challenges that may arise in the store’s operations or performance, was able to analyse the situation, gather relevant information, evaluate alternatives, and implement solutions in a prompt and effective manner.

• Provided strategic leadership and direction to store managers within the region to achieve sales targets and KPIs.• Oversaw the day-to-day operations of multiple retail outlets, ensuring compliance with company policies and procedures.• Developed and implemented sales strategies to drive revenue growth and increase market share within the region.• Monitored and analyzed key performance indicators (KPIs) to identify trends and areas for improvement, taking proactive measures to address issues.• Conducted regular store visits to assess performance, provide feedback, and support store managers in achieving their objectives.Developed and implemented merchandising strategies to achieve sales targets and drive business growth.• Collaborated with cross-functional teams, including buying, marketing, and store operations, to develop seasonal product assortments and promotional plans.• Conducted market research and analyzed consumer trends to identify opportunities for product innovation and category expansion.• Planned and executed product presentations, visual displays, and in-store merchandising initiatives to enhance the customer shopping experience.• Trained and developed merchandising teams to ensure compliance with brand standards, product guidelines, and merchandising best practices