Design and produce a variety of agency promotional materials. Responsible for writing and producing the agency newsletters in both print and digital formats. Produce and issue press releases. Manage social media and email campaigns. Generate and maintain agency web content.

Developed a wide variety of design projects from concept to page layout to print production. Developed and maintained client websites. Assisted in areas of event coordination for the Kalamazoo Marathon and Borgess Run Camp.Lam & Associates is a public relations firm serving primarily the not-for-profit sectors.

Over twenty years of experience in the title insurance industry, advancing from Escrow Assistant to Escrow Officer, Branch Manager, and Business Analyst. Skills acquired include customer service, project management, report writing, and meeting and training facilitation.