Dale Allison Email and Phone Number

Managed twelve diverse eCommerce marketplaces amid high competition using a variety of digital marketing strategies. Collaborated with marketing, sales, and operations teams to develop and execute eCommerce initiatives to launch new products and drive sales. Troubleshooted local software and hardware issues, assists with deploying new devices and setting up new employee offices. Audited Amazon ad campaigns to reduce wasted ad spend by over 60%

-Managed complex inventories of unique consignment items and unique accessories which interact with and affect the final products.-Combined many distinct products into personalized packages for a variety of clients with high expectations.-Used clear and effective communication skills and a robust knowledge of available products to answer customers' technical questions and to provide the best possible experience.-Provided technical assistance for Point-of-Sale systems, wireless internet, audio/visual systems, and workstations.-Helped maintain an online retail space by creating and removing listings of products as well as adjusting product listings to meet the demands of customers.-Worked closely with the owners to create a unique product that targeted the shifting needs and trends of the industry.-Implemented a cloud-based system to store and share images and documents internally.-Worked closely with coworkers to handle difficult or large tasks as a team.-Made constant efforts to learn about new and future products, trends, and events within the industry.

-Experienced a fast-paced environment during the height of the second wave of Covid-19 with little to no assistance or training, quickly learning how to become efficient and self-reliant in a physically and emotionally demanding workplace.-Handled verbally and physically abusive customers in a calm and professional manner.-Ran the garden center register solo with no knowledge of gardening, and used the downtime to learn the basics quickly from longtime employees to better assist customers with useful knowledge.

-Manned the first-tier helpdesk, assisting with account issues, basic technical questions, and basic software issues for university students, faculty, and staff.-Worked primarily with Windows 7 and Windows 10, solving issues with hardware, operating systems, and software.-Set up and maintained A/V equipment for classrooms, events, and forums across campus.-Worked with both wired and wireless systems throughout campus from the smallest study rooms to the largest auditoriums.-Worked with autonomy to accomplish multiple tasks within tight timeframes.